Head of Infrastructure

Grade and salary:
Grade 9 £ 61,759 - £75,917

Working hours:
Full time 35 hours per week/FTE

Location:
Hybrid working, Liverpool campus

Faculty: IT Services

Closing Date : 26th October 2026

The University of Liverpool is one of the great centres of research, knowledge and innovation. Their pioneering reputation as a Russell Group University attracts students, experts and partners from around the world.

The primary purpose of the Head of IT Infrastructure Operations role, is to be fully accountable for ensuring all systems across the Data Centres, Platforms and Network & Telephony environments remain highly available, stable, monitored and maintained, in line with the strategic and operational objectives of IT Services.

It is your responsibility to ensure that technical platforms and services are operational and maintained according to agreed levels of operations. Also, within agreed budgetary and headcount context, the required technical resources and services must be available to enable the delivery of projects and services, according to well defined, understood and agreed plans and requirements.

As the Head of IT Infrastructure, you will act as the line manager for a number of technical managers, who will themselves and their staff, work in a matrix environment, also reporting operationally to project managers.

Resource management involves: managing the performance of teams and team managers; keeping the department informed; providing reward and recognition appropriately and handling conflict. Additionally, the role involves: recruiting and selecting new team managers and members; ensuring induction of new team members; managing learning and development needs and also managing succession planning processes. The Head of Infrastructure is also required to: manage absence;

exercise discipline; maintain a healthy and safe workplace; manage processes in relation to leavers and comply with university procedures, policies and legal requirements.

As a member of the IT Service Operational Management Team, you will work with other senior managers to ensure that required changes in technical platforms, capacity, capability and techniques are well understood, defined and planned. You will act as the conduit for communicating and incorporating infrastructure resources requirements into IT Services, strategic and operational plans.

You will interact with IT Services staff at all levels to ensure appropriate levels of service in the production environments. You will keep regular contacts with relevant suppliers and vendors, including establishment and follow-up of Service Level Agreements (SLA) where appropriate.

Key responsibilities and duties:

• Leading, motivating and managing the performance of the Infrastructure team, to deliver a professional, customer focused and high performing operational service that works to an agreed service scope and service level.
• Defining, implementing and promoting an IT Infrastructure Strategy for IT. Defining and maintaining a strategic roadmap for the provision of IT Infrastructure to support all IT activities and services.
• Provision of leadership, steering and direction in relation to the continual operational improvement of each phase of the IT services lifecycle and in particular in relation to the people, processes, products and partnerships required by the ITS IT Infrastructure department to fulfil its purpose.
• The day-to-day management of the IT Services, Systems Rooms and Data Centres including environment and platforms.
• Developing and maintaining relationships with senior management across lines of business and relevant third parties.
• Carrying out effective and timely performance management of the Operations Team in line with University policy.
• Ensuring appropriate…