Claims Handler

Posted Tuesday 10 February 2026 at 01:00

In the role of Claims handler, you will effectively manage a portfolio of motor claims encompassing property damage and accident damage from infancy through to settlement. You will also ensure indemnity spend is minimized by commercial decision making.

Role:
Third Party Property Damage Claims Handler

Location:

Liverpool

Working hours:

37.5 hours a week. Monday to Friday 9:00am to 5:30pm

Salary: £25,877 to £32,702 Plus up a performance related bonus of £1500 per year, £375 paid quarterly, eligible for consideration after successful completion of probation.

• Accountability for own performance against set objectives.
• Validate all claims for indemnity and fraud.
• Proactive and correct assessment of liability.
• Accurate quantum assessment of claims presented using the relevant tools available to assist.
• Application of accurate reserves in line with company guidelines.
• Adherence to best practice and key strategies.
• Effective file and portfolio management.
• Any other Ad hoc task as the needs of the business dictate

• Ability to work in a culture of openness, trust, and respect.
• Strong organisation skills with the ability to prioritise tasks.
• Ability to fact find and analyse information to result in accurate decision making.
• Knowledge of the civil procedure rules with regards to offers, acceptances and litigation risks.

• You must have at least 6 months continuous employment within Acorn Insurance/Granite.
• No live warning (written or verbal) on file within the last 6 months.
• All other standard housekeeping requirements are expected such as good time keeping and attendance record.

At Acorn Insurance
, we’re proud of our Liverpool roots — and even prouder of how far we’ve come. As part of the
Acorn Group
, we bring over 40 years of specialist insurance expertise to the table. From humble beginnings, we’ve grown into a national leader, now employing1,700+ people across the UK
and
reached a milestone £750 million
in total value of insurance policies written in 2024.

We’re growing fast, with new opportunities emerging every week. That growth is largely due to the values we share:

• 🦏 We run through walls for our customers and each other
• 🐐 We challenge the status quo
• 🐧 We succeed when we help those around us succeed
• 🐆 We decide quickly when the smart thing to do is use our judgement
• 🌴
  35 days’ holiday
  (including bank holidays) with additional buy/sell options
• 🧠
  24/7 mental health support
  & free counselling available
• ☝
  Grow with us: Through career fairs, leadership programs, and learning on the go!
• 💸
  Flexible benefits
  , including early access to salary via our internal platform
• 🏡
  Hybrid working options to support work-life balance and individual needs

These aren’t just words — they’re the principles we live by. And we’re proud to back them up with real action, earning recognition and accreditation from leading organisations that share our commitment to people and growth:

• 🧠
  Mindful Employer
  – championing mental health and wellbeing
• ♿
  Disability Confident Level 1 & 2– creating accessible, inclusive opportunities
• 🌸
  Menopause Friendly accredited
  – supporting every stage of life
• 🎖️
  Armed Forces Covenant signatory
  – honouring those who serve
• 🏆
  Great Places to Work 2024/25
  – fostering an engaging and positive workplace culture
• 📈
  Best Place to Work for Development
  – proud to be investing in people’s future
• 👩💼
  Best Place to Work for Women
  – breaking down barriers to women's career progression

If you’re looking for a company with a strong culture, real career progression, and a people-first approach — all rooted in the heart of Liverpool —
Grow with
Acorn.

We’re really excited that you’re considering joining Acorn! To help everything go smoothly, here are a couple of things to keep in mind:

If your application is successful, we will commence relevant employment checks prior to you commencing employment with us. These will include a standard criminal record check and an insolvency register check.

Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we’re not able to offer visa sponsorship.

We’re committed to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process—or once you’re part of the team—just let us know. Whether it’s flexible hours, adapted equipment, or a bit of extra support, we’ll work with you to make sure you can do your best work.