Personal Injury Claims Handler

Posted Tuesday 24 February 2026 at 01:00

When you join the PI team you will proactively manage a portfolio of motor claims. This will be predominantly Third Party Personal Injury Claims (Portal and Non Portal) but with some exposure also to out of jurisdiction claims Property Damage, Credit Hire and Accident Damage from infancy through to settlement.
You will also provide technical support and guidance to less experienced claims handlers and be available to act as a referral point. You will be responsible toensure indemnity spend is minimized by commercial decision making.

Role: Personal Injury Claims Handler

Location: Liverpool or Sevenoaks / Hybrid Working

Working hours: Monday to Friday, 37.5 hours between 9:00am and 5:30pm

• Take accountability for your own performance against set objectives
• Validating all claims for indemnity and fraud
• Providing proactive and correct assessment of liability
• Accurate quantum assessment of claims presented using the relevant tools available to assist
• Application of accurate reserves in line with company guidelines
• Assisting with coaching and mentoring of less experienced handlers
• Adherence to best practice and key strategies
• Effective file and portfolio management
• Any other Ad hoc task as the needs of the business dictate

• Ability to work in a culture of openness, trust and respect
• Strong organisation skills with the ability to prioritise tasks
• Ability to fact find and analyse information to result in accurate decision making
• Experience of handling injury claims outside of the Low Value Personal Injury Claims Portal
• Knowledge of the civil procedure rules with regards to offers, acceptances and litigation risks

At Acorn Insurance, we’re proud of our Liverpool roots — and even prouder of how far we’ve come. As part of the Acorn Group , we bring over 40 years of specialist insurance expertise to the table. From humble beginnings, we’ve grown into a national leader, now employing 1 ,700+ people across the UK and reached a milestone £750 million in total value of insurance policies written in 2024.

We’re growing fast, with new opportunities emerging every week. That growth is largely due to the values we share:

· 🦏 We run through walls for our customers and each other

· 🐐 We challenge the status quo

· 🐧 We succeed when we help those around us succeed

· 🐆 We decide quickly when the smart thing to do is use our judgement

· 🌴 A maximum of 35 days’ holiday (depending on role and tenure) including bank holidays, with additional buy/sell options

· 🧠 24/7 mental health support & free counselling available

· ☝ Grow with us:
Through career fairs, leadership programs, and learning on the go!

· 💸 Flexible benefits, including early access to salary via our internal platform

· 🏡 Hybrid working options to support work-life balance and individual needs

These aren’t just words — they’re the principles we live by. And we’re proud to back them up with real action, earning recognition and accreditation from leading organisations that share our commitment to people and growth:

· 🧠 Mindful Employer – championing mental health and wellbeing

· ♿ Disability Confident Level 1 & 2 – creating accessible, inclusive opportunities

· 🌸 Menopause Friendly accredited – supporting every stage of life

· 🎖️ Armed Forces Covenant signatory – honouring those who serve

· 🎖️ Armed Forces Defence employer recognition scheme - Supporting those who serve

· 🏆 Great Places to Work 2024/25 – fostering an engaging and positive workplace culture

· 📈 Best Place to Work for Development – proud to be investing in people’s future

· 👩💼 Best Place to Work for Women – breaking down barriers to women's career progression

If you’re looking for a company with a strong culture, real career progression, and a people-first approach — all rooted in the heart of Liverpool — Grow with Acorn.

We’re really excited that you’re considering joining Acorn! To help everything go smoothly, here are a couple of things to keep in mind:

If your application is successful, we will commence relevant employment checks prior to you commencing…