Technical Claims Handler

As a Technical Claims Handler, you will proactively manage a caseload of technically complex and/or high value (multi track) PI claims, including litigated claims within the Haven Delegated Authority Agreement, referral process and reinsurance treaty requirements.

You will also provide technical support and guidance to less experienced claims handlers, be available to offer training and act as a referral point.

Technical Claims Handler

Liverpool or Sevenoaks (Hybrid across one/two sites)

37.5 hours, Monday to Friday from 9am to 5:30pm

£36,000- £38,000 DOE plus £2,500 annual bonus potential achieved quarterly

• Proactive management of your own portfolio with excellent diary management while maintaining KPIs and SLAs.
• Handle claims within a defined handling authority.
• Review claims proactively to ensure they are reserved in line with best practice and refer those exceeding authority.
• Mitigate claims leakage and spend through proactive claims management.
• Negotiate and settle claims at the earliest available opportunity.
• Understand the importance of the claims function in the wider business and contribute to technical strategies to deliver superior results.
• Apply technical knowledge of insurance issues that may impact the claims function.
• Know when to utilise external providers such as barristers, solicitors, medical experts, adjusters, investigators and rehabilitation providers.
• Train less experienced claims handlers and support auditing.
• Assist with ad‑hoc tasks as business needs dictate.

• Personal Injury claims handling experience.
• Ability to use initiative to explore all options to achieve the best outcome and take ownership.
• Highly motivated self‑starter with minimal supervision, able to organise and prioritise work effectively.
• Excellent team player.
• Understanding of case law, statute, CPR and Pre‑Action Protocols.

• We run through walls for our customers and each other.
• We challenge the status quo.
• We succeed when we help those around us succeed.
• We decide quickly when the smart thing to do is use our judgement.

• Maximum 35 days’ holiday (depending on role and tenure) including bank holidays, with additional buy/sell options.
• 24/7 mental health support & free counselling.
• Growth opportunities through career fairs, leadership programmes and learning on the go.
• Flexible benefits, including early access to salary via internal platform.
• Hybrid working options to support work-life balance and individual needs.
• Recognition awards, social events & more.

• Mindful Employer – championing mental health and wellbeing.
• Disability Confident Level 1 & 2 – creating accessible, inclusive opportunities.
• Menopause Friendly accredited – supporting every stage of life.
• Armed Forces Covenant signatory – honouring those who serve.
• Armed Forces Defence employer recognition scheme – supporting those who serve.
• Great Places to Work 2024/25 – fostering an engaging and positive workplace culture.
• Best Place to Work for Development – investment in people’s future.
• Best Place to Work for Women – breaking down barriers to women’s career progression.

If you’re looking for a company with a strong culture, real career progression, and a people‑first approach, we invite you to apply.

We’re excited you’re considering joining Acorn! To help everything go smoothly you need to know:

• We will conduct relevant employment checks prior to you commencing employment, including a standard criminal record check and an insolvency register check.
• Visa Requirements:
  At present we only consider applicants with at least one year remaining on their Graduate or Post-Study Work visa and are not able to offer visa sponsorship.
• We’re committed to creating an inclusive, supportive workplace. If you need any adjustments during the recruitment process, or once you’re part of the team, let us know. We’ll work with you to make sure you can do your best work.