Recoveries Claims Handler

We are seeking a Recoveries Claims Handler within our Recoveries and ULR department. Join our fast-paced Recoveries team, managing motor insurance claims from start to finish. In this role you will manage your own insurance claims caseload from start to finish, focusing on making sure our customers get the best possible experience while working to recover costs where a third party is responsible.

You'll support other claims handlers by offering guidance on recovery cases, helping them follow the correct processes and stay compliant with industry regulations.

Role :
Recoveries Claims Handler

Location :
Liverpool

Working hours :
Monday to Friday, 37.5 hours between 9:00am and 5:30pm

Salary : £25,877 - £27,544 plus up to £1,500 performance-related bonus

• Manage non-fault repair and recovery claims from start to finish
• Deliver accurate, customer-focused outcomes
• Apply technical expertise in indemnity, liability, and claim financials
• Minimize leakage through effective claim review and allocation
• Negotiate subrogated outlays and manage aged debt portfolios
• Liaise with solicitors and suppliers to support litigation and meet SLAs

• Strong attention to detail and analytical thinking
• Confident communicator, both written and verbal
• Highly motivated self-starter with a proactive mindset
• Able to work under pressure and meet tight deadlines
• Clear, focused approach to problem-solving
• Regulatory awareness and technical understanding

Persuasive with strong negotiation skills

At Acorn Insurance
, we’re proud of our Liverpool roots — and even prouder of how far we’vecome. As part of the Acorn Group
, we bring over 40 years of specialist insurance expertise to the table. From humble beginnings, we’ve grown into a national leader, now employing 1,700+ people across the UK and reached a milestone £750 million in total value of insurance policies written in 2024.

We’re growing fast, with new opportunities emerging every week. That growth is largely due to the values we share:

🦏 We run through walls for our customers and each other

🐐 We challenge the status quo

🐧 We succeed when we help those around us succeed

🐆 We decide quickly when the smart thing to do is use our judgement

🌴 A maximum of 35 days’ holiday (depending on role and tenure) including bank holidays, with additional buy/sell options

🧠
24/7 mental health support & free counselling available

☝
Grow with us: Through career fairs, leadership programs, and learning on the go!

💸
Flexible benefits
, including early access to salary via our internal platform

🏡
Hybrid working options to support work-life balance and individual needs

These aren’t just words — they’re the principles we live by. And we’re proud to back them up with real action, earning recognition and accreditation from leading organisations that share our commitment to people and growth:

🧠
Mindful Employer – championing mental health and wellbeing

♿
Disability Confident Level 1 & 2 – creating accessible, inclusive opportunities

🌸
Menopause Friendly accredited – supporting every stage of life

🎖️
Armed Forces Covenant signatory – honouring those who serve

🎖️
Armed Forces Defence employer recognition scheme – Supporting those who serve

🏆
Great Places to Work 2024/25 – fostering an engaging and positive workplace culture

📈
Best Place to Work for Development – proud to be investing in people’s future

👩💼
Best Place to Work for Women – breaking down barriers to women's career progression

If you’re looking for a company with a strong culture, real career progression, and a people-first approach — all rooted in the heart of Liverpool —
Grow with Acorn.

We’re really excited that you’re considering joining Acorn! To help everything go smoothly, here are a couple of things to keep in mind:

If your application is successful, we will commence relevant employment checks prior to you commencing employment with us. These will include a standard criminal record check and an insolvency register check.

Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we’re not able to offer visa sponsorship.

We’re committed to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process—or once you’re part of the team—just let us know. Whether it’s flexible hours, adapted equipment, or a bit of extra support, we’ll work with you to make sure you can do your best work.