Personal Injury Claims Handler

Job Title: Personal Injury Claims Handler

Location: Sevenoaks or Liverpool with Hybrid Working

Salary: Between 28,230 - 37,101 DOE plus 1500 annual bonus potential achieved quarterly

Job Type: Full Time, Permanent

Working Hours: Monday to Friday, 37.5 hours between 9:00am and 5:30pm

When you join the PI team you will proactively manage a portfolio of motor claims. This will be predominantly Third Party Personal Injury Claims (Portal and Non Portal) but with some exposure also to out of jurisdiction claims Property Damage, Credit Hire and Accident Damage from infancy through to settlement.

You will also provide technical support and guidance to less experienced claims handlers and be available to act as a referral point. You will be responsible to ensure indemnity spend is minimized by commercial decision making.

• Take accountability for your own performance against set objectives
• Validating all claims for indemnity and fraud
• Providing proactive and correct assessment of liability
• Accurate quantum assessment of claims presented using the relevant tools available to assist
• Application of accurate reserves in line with company guidelines
• Assisting with coaching and mentoring of less experienced handlers
• Adherence to best practice and key strategies
• Effective file and portfolio management
• Any other Ad hoc task as the needs of the business dictate

• Ability to work in a culture of openness, trust and respect
• Strong organisation skills with the ability to prioritise tasks
• Ability to fact find and analyse information to result in accurate decision making
• Experience of handling injury claims outside of the Low Value Personal Injury Claims Portal
• Knowledge of the civil procedure rules with regards to offers, acceptances and litigation risks

• A maximum of 35 days' holiday (depending on role and tenure) including bank holidays, with additional buy/sell options
• 24/7 mental health support & free counselling available
• Grow with us:
  Through career fairs, leadership programs, and learning on the go!
• Flexible benefits, including early access to salary via our internal platform
• Hybrid working options to support work-life balance and individual needs
• Recognition awards, social events & more

• Visa Requirements – our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we’re not able to offer visa sponsorship.

• Customer Claims Executive
• PI Claims Handler
• Personal Injury Claims Executive
• Claims Customer Service
• Case Handler
• Customer Claims Handler
• Claims Advisor
• Claims Assistant