Major Complex Loss Adjuster Technical Team

Major Complex Loss Adjuster Technical Team

Department: Claims Management

Employment Type: Permanent - Full Time

Location: Home United Kingdom

Reporting To: Andrew Foster

Joining Davies as our latest Major & Complex Loss Adjuster means that you’ll be carrying out the adjustment of High Net Worth, Major Loss and other complex claims including escape of oil. It’s a busy role, with a broad range of responsibilities.

• Handle claims in line with company requirements and particularly the demanding service standards of MCL clients
• Ensure key performance indicator targets are reached and maintained
• Actively progress and control all cases
• Understand and effectively implement Company and individual client procedures
• Ensure technical accuracy of the highest standard and produce reports of highest quality
• Build effective relationships with clients, brokers and policy holders

• 10 years plus experience within an adjusting company or Insurer, including major losses
• Proven track record of property claims
• Ability to work under pressure in a fast paced and changing environment
• Dependability and persistence are essential
• Flexible approach and adaptable to changing priorities
• Minimum of 2 years’ experience in property claims management
• Experience in reviewing scopes or work, identifying errors, and missed items
• Ability to add value in claim reserving and reserve movements
• Ability to deliver outcomes in a fast-paced environment
• Capable of effective communication
• Detailed knowledge of all aspects of Domestic & Commercial claims, processes and be able to interpret and apply policy cover, terms and conditions as appropriate
• Thorough understanding of the nature of building defects and their causes
• Correctly diagnose defects and identify the most appropriate remedial action
• Detailed knowledge of SME claims
• Thorough knowledge of all aspects of Contents claims handling
• Familiar with restoration procedures and processes following Fire, Flood and similar related incidents
• Proactively direct an investigation appropriate to the circumstances
• Applied understanding of advanced negotiation skills to achieve settlement at no more than maximum identified figure
• Applied understanding of the legal principles giving rise to subrogation and achieve successful recoveries
• Identify alternative mechanisms for settling claims and consider the impact on indemnity cost
• Use concepts, theories and ideas to negotiate and settle claims
• Make judgements and tailor existing practice to settle complex cases
• Provide in-depth and expert advice to Customers, Clients and other Loss Adjusters
• Understand and apply the file review process and identify potential leakage as part of the claims settlement process
• Apply creativity to obtain the best solution to the claims settlement for the Client
• Undertake investigative interviews on allocated cases
• Ensure correspondence both written and verbal is responded to within service standards
• Ensure the accuracy of information recorded in the database
• Achieve service standards, company and contractual requirements
• Adapt to the constantly changing requirements of the department and the company and perform additional tasks as may be required

• 10 years plus experience within an adjusting company or Insurer, including major losses
• Proven track record of property claims
• Ability to work under pressure in a fast paced and changing environment
• Dependability and persistence are essential
• Flexible approach and adaptable to changing priorities

• Davies Innovation Lab
• Leadership training programme
• Funding for professional qualifications
• Thrive at Davies; learning opportunities

• The Davies Foundation
• Local charity funding
• Pennies To Heaven
• Employee Resource Groups
• Employee volunteering programme

• Pension, 5% employee and 5% employer contribution
• My Choices at Davies provides;
  High Street discounts and Financial wellbeing hub
• Life assurance: x4
• Refer a Friend
• Cycle to Work Scheme
• Lease car salary sacrifice
• Davies Incentive Plan
• Enhanced maternity, paternity and adoption pay

• Wellbeing centre; move, munch, money & mind focus
• Discounts with 100's of UK retailers
• EAP; 24/7 confidential helpline
• 25 days holiday, increases to 26 days after 5 years and 27 after 10 years
• Flexible working
• Dress for your day
• Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage
• Flexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan