Personal Injury Claims Handler

Personal Injury Claims Handler

Location:

Sevenoaks or Liverpool with Hybrid Working

Salary:
Between £28,230 - £37,101 DOE plus £1,500 annual bonus potential achieved quarterly

Job Type: Full Time, Permanent

Working Hours:

Monday to Friday, 37.5 hours between 9:00am and 5:30pm

• Proactively manage a portfolio of motor claims, primarily Third Party Personal Injury Claims (Portal and Non Portal) with exposure to out of jurisdiction claims, Property Damage, Credit Hire and Accident Damage from infancy through to settlement.
• Provide technical support and guidance to less experienced claims handlers and act as a referral point.
• Ensure indemnity spend is minimized by commercial decision making.
• Take accountability for own performance against set objectives.
• Validate all claims for indemnity and fraud.
• Provide proactive and correct assessment of liability.
• Accurate quantum assessment of claims presented using the relevant tools.
• Apply accurate reserves in line with company guidelines.
• Assist with coaching and mentoring of less experienced handlers.
• Adhere to best practice and key strategies.
• Effectively manage files and portfolio.
• Perform any other ad hoc tasks as required by business needs.

• Ability to work in a culture of openness, trust and respect.
• Strong organisational skills with the ability to prioritise tasks.
• Able to fact find and analyse information to deliver accurate decision making.
• Experience of handling injury claims outside of the Low Value Personal Injury Claims Portal.
• Knowledge of the civil procedure rules with regards to offers, acceptances and litigation risks.

• A maximum of 35 days' holiday (depending on role and tenure) including bank holidays, with additional buy/sell options.
• 24/7 mental health support & free counselling available.
• Flexible benefits, including early access to salary via internal platform.
• Hybrid working options.
• Recognition awards, social events & more.

• Menopause Friendly accredited.
• Disability Confident Level 1 & 2.
• Armed Forces Covenant signatory.
• Armed Forces Defence employer recognition scheme.
• Great Places to Work 2024/25.
• Best Place to Work for Development.
• Best Place to Work for Women.