Fleet Support Advisor

Fleet Support Advisor

Looking for a Monday to Friday insurance role where your customer service skills will really make an impact? A well‑established insurance company is looking for a Fleet Support Advisor to join its growing commercial team in Liverpool. This is a fantastic opportunity for an experienced Customer Service Advisor or insurance professional to join a supportive business that offers genuine career development and long‑term stability.

• Supporting a portfolio of fleet and commercial motor insurance clients.
• Handling customer and insurer queries by phone and email.
• Processing policy changes and maintaining accurate records.
• Building strong client relationships and delivering excellent customer service.
• Identifying opportunities to introduce additional insurance products where appropriate.

• At least 2 years’ experience in commercial insurance or insurance customer service.
• Fleet or multi‑vehicle insurance experience would be an advantage.
• Ability to work independently and use your own initiative.
• Strong attention to detail and good IT skills.
• A proactive, customer‑focused approach.

• Competitive salary of £26,000‑£28,000.
• Working hours:
  
  Monday‑Friday, 9am‑5pm.
• 23 days holiday plus bank holidays, increasing with service.
• Private medical cover and Death in Service (after probation).
• Pension scheme.
• Fully supported professional insurance qualifications and genuine career progression.
• Well‑being support and employee discounts.
• Friendly, supportive office environment in Liverpool.