Senior Legal Complaints Analyst

Complaints Analyst

We are looking to recruit for a Complaints Analyst who can provide excellent customer service to our internal and external clients.

Do you have previous experience working within a complaint’s resolution team in a Law Firm or Legal Sector? Are you an excellent communicator who can resolve conflict and handle difficult conversations?
If so, then we want to hear from you!

You will play a key part in our complaints service ensuring that all levels of complaints are recorded accurately, resolve complaints directly and escalates when needed. You will need to have time management skills to monitor time frames and ensure the complaints process is followed according to service level agreements and also be able to identify common trends and make recommendations.

Please only apply if you have prior experience within a Legal Sector or Law Firm.

Slater and Gordon are a leading consumer law firm, and our mission is to give people easier access to world class legal services. We are a legal services business powered by technology and led by people that support customers in every step of their case.

Client service is at the heart of Slater and Gordon and we take pride in the impressive headlines we generate, demonstrating our range of work and the relentless pursuit of justice by our Solicitors.

At Slater and Gordon Lawyers (UK) we are inclusive. We celebrate multiple approaches and points of view. We believe diversity drives innovation. So, we’re building a culture where difference is valued. Our culture motivates our employees to give their full selves to the job and invest in the company’s future. Our people see value in their work and are eager to do well in their roles.

Our values ensure that all our employees are working towards the same goals.

• 35 hours per week – Monday to Friday – Flexible and agile working environment
• 25 days holiday allowance plus bank holidays
• Buy and sell annual leave up to 5 days
• Employee Referral scheme with payments of up to £2,000 per referral
• Group Incentive Plan (Annual Bonus Scheme)
• Aviva Digicare+ Workplace App providing services including annual health checks, access to Digital GP’s, mental health consultations, 2nd medical opinions and much more
• Employee Assistance Programme providing free webinars for stress awareness and counselling sessions
• Group Income Protection which will support you with an income if you are unable to work long term, as a result of an illness or injury
• Health and Wellbeing Programmes and apps including gym discounts, private medical insurance, cycle to work scheme, meditation sessions and much more
• Life Assurance cover
• Workplace pension
• Benefits Hub providing discounts to over 700 services including cinema tickets, food and drink, travel and high street stores
• Dental Insurance
• Free legal help and discounted lawyer led legal services

We will also support and encourage you with developing your career with an award-winning law firm. We run courses across our offices and are continuously monitoring and updating the learning and development offering based on what you tell us. We can support you with your continuous professional development by providing funding for professional qualifications, attending external training courses and providing you with a range of internal learning resources.

The Company has experienced unprecedented growth over the past few years. We have a vast number of employees, and provide support to clients from all over the country.