Ocean Freight Operations Agent - Export

Role Overview

As an Ocean Freight Export Agent, you will work with colleagues in the Liverpool Export team to ensure that customer requirements are met and documents are completed in a timely and efficient manner delivering a consistent high quality and compliant processes that enable DHL Global Forwarding to build and develop customer relationships.

• Delivering excellent customer service through our DGF’s 10 Customer Commitments
• Support, drive and commit to the Company’s overall Strategy
• Manage end-to-end process for OFR Export and designated customers
• Communicating with customers to meet their requirements
• Administration and management of own operational data, included financial review
• Support and monitor objectives set by Ocean Freight Manager in terms of profitability maximisation, volume growth and service quality.
• Creates, develops and maintains good relationships with customers and service providers
• Support Sales in interaction with key customers
• Supports implementation of OFR strategy
• Fully ensures compliance with varying country requirements
• Ensures that all interactions are compliant with DPDHL Code of Conduct and other compliance requirements e.g. anti‑corruption
• Contribute to the First Choice continuous improvement program

• Proven exports experience with a good knowledge of Customer Service & Ocean Freight processes and systems.
• A proven ability to identify and meet customer service needs in a professional and friendly manner.
• Ability to lead and motivate a team to achieve KPI’s.
• Proven experience in Ocean Freight
• Results driven and good attention to details
• Good written and spoken English and excellent telephone and e‑mail skills.
• Excellent interpersonal skills
• Able to prioritise and perform under pressure
• Good commercial attitude
• A level education or broad GCSE level education.

• A competitive salary
• Generous holiday entitlement
• Eligibility to participate in the Employee Incentive Bonus Scheme
• Pension scheme which includes life assurance
• Access to professional employee assistance and wellbeing programme
• A competitive package of voluntary benefits including retail, entertainment, gym membership, cycle to work scheme, contribution to eye care costs, and many more discounts
• Training and Development opportunities with a strong focus on internal promotion

37.5 hours per week

Ocean Export Manager