Customs Process Administrator; Langford​/Felixstove

About Customs Support Group

Customs Support Group (CSG) is Europe’s leading independent customs services provider. Founded in 1964, we operate in 14 European countries with 100+ offices and a team of 1,700+ customs professionals
. We help companies move goods across borders smoothly and compliantly, taking the pressure out of customs. From day‑to‑day customs declarations to compliance, duty optimization and trade advice, we make cross‑border trade easier and more predictable. We support more than 60,000 clients and process over 20 million declaration lines each year
. We combine local customs expertise with modern digital tools to handle large volumes accurately and  technology helps teams work smarter, reduces manual effort, and improves turnaround times, leading to clear productivity gains in markets like the UK. Customs rules are becoming more complex and mistakes are costly. CSG helps clients stay compliant, reduce risk and keep their supply chains moving.

You will oversee the smooth processing of SCDP Supplementary Declarations for a given customer on a month‑to‑month basis. The role also involves completing month‑end checks to ensure all entries have been accounted for and adhering to HMRC rules to maintain our/the customer’s CFSP Authorisation. This pivotal role requires attention to detail and the ability to work to a process while also considering how those processes can be improved.

Experience in Excel is an advantage, but ultimately the ability to expand on basic knowledge and learn new systems is more important. The role requires a strong team ethic but also the ability to work proactively on your own.

• Process SCDP Supplementary Declarations on a month‑to‑month basis.
• Complete month‑end checks ensuring all entries are accounted for.
• Adhere to HMRC rules and maintain CFSP Authorisation.
• Identify and suggest process improvements.
• Collaborate with customs professionals and technology teams.
• Provide exceptional service in line with SLAs and SOPs.

• Strong communication and interpersonal skills.
• Excellent organisational and multitasking abilities.
• Detail‑oriented with a commitment to accuracy.
• Ability to work independently and as part of a team.
• Dedication to providing exceptional service as per SLA’s / SOP’s.
• Proactive and confident.
• Completes personal goals (agreed with line manager).
• Aligned with Customs Support’s vision, mission and values.

• Pension: 5% company contribution subject to employee‑required auto‑enrolment contribution.
• Holidays: 25 days, with an additional day after two years, another day after five years, plus Bank Holidays.
• Healthcare:
  Yes, including Life Insurance, Income Protection, and additional Mental Health support.

We make Customs easy for global trade.

Be the full‑service customs expert. Provide timely and accurate customs services through digital innovation. Deliver international customs support via local presence. Attract and engage the right people. Commit to the highest quality and compliance standards. Learn and improve continuously.

Accountability, Quality, Integrity and Teamwork.