Operations Manager

Base pay range

Operations Manager | Fashion E-Commerce | Liverpool | c.£40k

A fast‑growing fashion brand is looking for a hands‑on Operations Manager to lead its Warehouse and Customer Service functions. The founder and a senior leader have made it clear that this brand will be huge. Both are passionate, energetic and have built a strong, connected culture across every part of the business.

With a strong e‑commerce presence and ambitious growth plans, we need an experienced operator who can scale systems, lead a team, and drive efficiency – all while keeping the customer experience front and centre. This role is well suited to someone who has a passion and interest in fashion and is ready to join and grow within a scaling business.

• Oversee day‑to‑day warehouse ops: deliveries, fulfilment, returns.
• Streamline picking and packing processes for speed and accuracy.
• Lead the implementation of a new Warehouse Management System (WMS).
• Maintain accurate inventory through regular checks and cycle counts.
• Drive improvements across logistics, storage, and dispatch.
• Manage courier relationships and ensure on‑time delivery.

• Manage a small warehouse team with plans to grow.
• Lead hiring, training, and performance management.
• Build a motivated and accountable team culture.

• Oversee Customer Service handling daily queries via email/social.
• Improve response processes and customer journey.
• Handle escalated complaints or returns when needed.
• Use feedback to support business‑wide improvements.

• Proven experience in operations, logistics, or warehouse management – ideally from e‑comm or fashion.
• Experience implementing/managing WMS systems.
• Strong stock control and fulfilment knowledge.
• Confident team leader with excellent communication skills.
• Detail‑oriented, highly organised, and solutions‑driven.
• Comfortable in a fast‑paced, growing environment.
• Passion for delivering standout customer experiences.

• Competitive salary and benefits
• Real responsibility in a growing e‑commerce brand
• Freedom to bring ideas and improve operations
• Career development opportunities
• Product discounts for staff, family and friends
• Supportive, fast‑moving team culture

• Mid‑Senior level

• Full‑time

• Retail Apparel and Fashion