Operations & Commercial Manager

Central Operations & Commercial Manager

Hybrid role with travel to sites across the UK (2 days a week in Head Office in North Wales).

• £55,000 - £60,000 salary + up to 25% performance-related bonus
• Hybrid role with travel to sites across the UK (2 days a week in HO in North Wales)
• Big influence in a rapidly expanding leisure / hospitality group
• Discounts, perks & a people-first culture

A seriously ambitious, multi-site leisure & hospitality operator with big plans, bold ideas, and a laser focus on delivering incredible guest experiences. Rapid growth, new openings, and a commitment to operational excellence make this a brand that’s constantly moving, evolving, and elevating its offer. If you’re driven by data, obsessed with detail, and excited by complex commercial puzzles – you’ll fit right in.

• Support the COO in delivering group-wide operational and commercial strategy
• Improve guest experience, profitability and efficiency across the entire estate
• Lead optimisation of booking, CRM, POS, labour, stock and other key systems
• Shape and manage pricing strategy across all bookable inventory
• Drive capacity and revenue optimisation, including ancillary income opportunities
• Build a strong sales culture through coaching, guidance and consistent standards
• Develop and analyse dashboards, KPIs and data to inform decision-making
• Contribute to new openings, refurb projects and wider brand development
• Coach site managers and central teams, building capability and consistency

• Commercially sharp with strong operational and revenue-focused experience
• Confident analysing data, spotting trends and driving performance improvements
• Skilled in operational systems - booking, POS, CRM, labour, stock
• A strong communicator able to influence all levels of an organisation
• Organised, proactive and solutions-focused with a passion for the guest journey
• Experienced in multi‑site hospitality or leisure (ideal but not essential)

• Mid‑Senior level

• Full‑time

• Other
• Hospitality