Team Leader – Responsive Repairs

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As a Team Leader – Responsive Repairs you will support the Head of Repairs in the delivery of a first class repairs and maintenance service. You will provide line management to a Trades Supervisor and team of operatives, focusing on customer service, quality and value for money. You may deputise for the Field Surveyor – Voids, Field Surveyor – Technical or Project Surveyor as required.

Location: Flexible hybrid working arrangements between home and Prima offices (Columbus Quay or Twickenham Drive)

Salary: £41,055 Per annum

• Support the Head of Repairs in the role of Contract Administrator in relation to responsive repairs, and supervision and organisation of a Trade Supervisor and team of operatives.
• Undertake pre and post inspections of works, resolve problems identified at those inspections; ensure that standards are met.
• Monitor contractors' requests for works/cost variations, resolve discrepancies and queries; ensure value for money service.
• Control budget expenditure with thorough scrutiny of works costs, focusing on value for money.
• Approve payments to contractors within the limits set by financial standing orders.
• Provide technical advice and assistance to customers, colleagues, contractors and external partners.
• Ensure contractors adhere to current legislation and best practice pertaining to health and safety at work.
• Fully utilise the housing management repair ordering system and other ICT applications.
• Undertake surveys of the housing stock to provide data for the stock condition database.
• Work closely with other departments to provide an integrated and customer-focused service to residents.
• Attend customer meetings as required and liaise with external bodies or organisations to ensure effective delivery of the investment service.
• Ensure the views of customers and colleagues are represented and considered by contractors undertaking maintenance works.
• Provide out of hours emergency support for the repair service as required, and contribute to a flexible repairs appointment system.
• Undertake other duties to achieve personal, team and organisational objectives following consultation with your manager.
• Provide cover for the Team Leader – Voids and other surveyor roles as needed to minimise rent loss and void costs.
• Cover for the Surveyor – Technical to address concerns relating to damp, mould and condensation or structural/major repairs, and management of disrepair works.
• Cover for the Project Surveyor in supervising planned, programme and cyclical works.
• Line management responsibility for Prima Home Repairs Operatives.

• Minimum BTEC/HNC level qualification in a surveying, construction or M&E field.
• Technical qualification in construction or gas and/or electrical services.
• P402 Asbestos Management Qualification.
• Full driving licence and use of a car for work is essential.
• Mobile working required.
• Occasional working outside usual office hours; provide out of hours emergency support when required.
• Undertake Health and Safety and compliance duties as required.

• Experience in a similar role for a housing association, not-for-profit or public-sector organisation.
• Experience of writing specifications and preparing schedules of works.
• Budget awareness with experience of value-for-money environments.
• Experience of managing and delivering projects at site level.
• Experience of line management of operatives is advantageous.
• Experience of using housing management and CRM systems.
• Knowledge of Health & Safety requirements in repairs and maintenance, including CRM.
• Knowledge of construction technology and landlord legal responsibilities in repairs & maintenance.
• Knowledge of NHF schedule of rates.
• Trade or supervisory experience; understanding of ICT in repairs & maintenance service delivery.
• Knowledge of modern procurement methods and contract management.
• Interpersonal, diversity, focus, adaptability, team focus, customer focus, self development, financial acumen, risk management.

• Healthcare Cash…