Fulfilment Manager

Gap Personnel who are operating as an employment business are currently recruiting on behalf of our client for a Fulfilment Manager in a warehouse in Liverpool

• Nov-Aug:
  Monday to Friday 7am-6pm, Saturday 8am-1pm
• Sept-Oct:
  Monday to Friday, 7am-10pm, Saturday and Sunday 7am-9pm

Holidays not available for October and November months

The client is the world's largest costume manufacturer and boasts a prestigious portfolio of major licenses, including Marvel, Warner Brothers, Paramount, Mattel, Lucasfilm and Universal, as well as a wide range of generic lines.

We are seeking an experienced Fulfilment Manager to oversee and optimise our fulfilment operations. The successful candidate will be responsible for managing warehouse activities, ensuring efficient shipping and receiving processes, and leading continuous improvement initiatives. This role requires a strategic mindset, strong leadership skills, and a comprehensive understanding of logistics, supply chain management, and warehouse systems. The Fulfilment Manager will play a pivotal role in maintaining operational excellence and supporting organisational growth.

Reports to:

Head of Fulfilment (HoF)

Direct Reports:
Functional Supervisors

Location:

Wavertree, Liverpool

• Provide operational leadership across Inbound, Inventory, Outbound and Returns during the assigned shift
• Act as the senior on-site decision-maker, ensuring smooth handovers between shifts and functions.
• Coordinate and prioritise workload across all fulfilment functions to meet daily volume service and quality targets.
• Lead and manage Functional Supervisors, setting clear expectations and providing direction support and challenge.
• Monitor operational performance against KPls and take corrective action where standard- are not being met.
• Ensure safe working practices, H&S compliance, MHE use and 5S standards are consistently applied.
• Maintain strong system discipline across WMS/ERP processes to ensure accurate, timely transaction processing.
• Manage short-term labour deployment, reallocating resources to address bottlenecks an: service risks.
• Identify operational issues, constraints or failures and implement immediate containment actions.
• Escalate material risks, service failures or systemic issues to the Head of Fulfilment.
• Support continuous improvement activity by embedding SOP adherence and standard work
• Ensure effective communication across functions and with supporting departments during the shift.
• Lead incident management, including H&S incidents, service failures or system disruptions.

• Accountable for shift-level execution, not long-term strategic planning or budget ownership.
• Does not directly manage warehouse operatives; accountability flows through Functional Supervisors.
• Does not own labour budgets or headcount approvals but manages deployment within agreed plans.
• Does not approve commercial decisions (supplier issues, write-offs, pricing, carrier contracts).
• Does not own WMS/ERP configuration but ensures correct operational use and escalates issues and bottlenecks.
• Does not replace the Head of Fulfilment but acts under delegated authority during the shift

• Order-to-despatch SLA achievement during shift
• Inbound dock-to-stock performance within the shift window.
• Returns processing SLA adherence per shift.

• Orders/units per labour hour by function
• Throughput versus shift plan across inbound, outbound and returns.
• Labour utilisation efficiency and unplanned overtime control

• Pick accuracy and error rates per shift.
• Inventory discrepancies identified and escalated within SLA
• Location integrity and process compliance observed during the shift

• Health & Safety incidents, near misses and compliance checks.
• 5S audit results and housekeeping standards
• SOP adherence across all fulfilment activities

• Supervisor performance against shift objectives
• Attendance, engagement and conduct issues managed in-shift
• Training compliance and capability coverage per shift