Manager - Client Reporting

Location:
Liverpool

Contract:
Permanent

Working pattern:
Hybrid

This manager role oversees the Client Reporting team of 12, responsible for the end‑to‑end production, quality, and timely delivery of all core client reporting outputs. The role requires broad industry knowledge and a strong understanding of reporting operations at scale, given the team’s remit includes generating approximately 270,000 quarterly valuation reports and over 150,000 annual tax packs. These outputs support a diverse client base and represent a key regulatory function for the organisation to deliver service excellence.

The individual will be accountable for ensuring all reporting packs meet the required content, disclosure, and regulatory standards, are issued accurately and on time, and are correctly published online. This function sits operationally within Group Operations but has close liaison with front office teams, product leads, and governance functions to ensure reporting remains aligned with evolving client, regulatory, and market needs.

The remit includes ownership of Client Meeting Pack functionality, ex‑ante and ex‑post disclosures, alongside governing the controls and processes that ensure all outputs remain fully compliant.

In addition to core reporting, the role has accountability for Transparency Directive data submissions and High Net Worth bespoke reporting, where accuracy, timeliness, and stakeholder coordination are critical due to complex reporting requirements. The position therefore requires a leader with strong operational expertise, attention to detail, and the ability to maintain resilience in a well‑controlled environment. Service excellence is a key deliverable of this role and therefore continuous improvement will need to be employed to drive efficiencies across reporting processes.

• Undertake the day‑to‑day management of the team ensuring a professional and reliable service for clients, investment managers, advisers, and product providers
• Embed Continuous Improvement principles across the team ensuring that you are leading and that all team members are actively participating in the 4+1 habits
• Ensure that appropriate management information, including information relating to SLAs, key performance indicators, key risk indicators aligned to your responsibilities are produced and are appropriate for relevant committee audiences thereafter
• Responsibility for leading, influencing and developing a high performing team
• Continually review the team’s effectiveness/failure against the agreed SLA/performance standards, whilst continuously looking to improve the service standard
• Influence timelines, expectations, and proactively negotiate across business areas
• Support and be accountable for continuous improvement across the team leading to enhancements in efficiency and customer experience/ user experience (CX/UX)
• Ensure all 3rd party supplier arrangements are overseen and managed in conjunction with the Oversight and Control Function
• Ensure the function is operationally resilient and adheres to business continuity policies
• Any other duties as required

If you meet some of these criteria and are excited about the role, we encourage you to apply.

• Client / Service Delivery focus – Places the provision of service excellence at the core
• Forward thinking and ability to plan ahead to achieve operational efficiencies, e.g., resource planning
• Strong communication skills, both verbal and written
• Good relationship building skills, both within the function and wider business
• Ability to prioritise tasks and workloads and delegate effectively to meet deadlines
• Identify development opportunities and training requirements for both individuals and the whole team
• Good understanding of clients and data structure
• Good understanding of the services provided
• Fully IOC qualified in appropriate modules
• Experience of leading and managing teams
• Knowledge and experience of FCA CASS regulations (or equivalent)

We want everyone at Rathbones to fulfil their potential, in an environment where you are proud to work and feel like you belong.

We offer a comprehensive remuneration package,…