Deputy Practice Manager

Job summary

The Deputy Practice Manager supports the Practice Manager in the day-to-day management and development of the GP practice. The post holder will deputise for the Practice Manager when required and play a key role in ensuring the smooth running of administrative, financial, HR, and operational systems, while maintaining high standards of patient care and service delivery.

• Management & Leadership Support the Practice Manager in the overall management of the practice. Act as deputy in the Practice Manager's absence. Assist in staff supervision, performance management, and appraisals. Promote a positive and professional working environment. Support recruitment, induction, and training of staff.
• Operational Management Oversee daily administrative and reception operations. Ensure compliance with CQC regulations and NHS contractual requirements. Contribute to practice policies and procedures. Support implementation of new services and practice developments. Monitor and improve patient access and service delivery.
• HR & Staffing Assist with HR processes including sickness absence, annual leave and disciplinary procedures. Ensure compliance with employment law and practice HR policies.
• Financial & Contractual Support claims, QOF, PCN and enhanced service income. Assist with budget planning and reporting. Support contract management and liaison with NHS bodies.
• IT & Information Governance Support use of clinical systems. Ensure data protection and GDPR compliance. Support IT systems and liaise with external providers.
• Patient Services Manage and respond to complaints in line with NHS guidance. Support patient engagement and feedback processes. Ensure high standards of confidentiality and patient care.