General Service Manager

Job Overview

An exciting opportunity has arisen for substantive recruitment to the post of General Service Manager within the Division of Medicine, based at Aintree University Hospital. One full‑time (1.0 WTE) post available in Acute & Emergency Medicine. The post holder will be an integral member of the Care Group Management Team, working closely with clinical and operational leaders to support the delivery of speciality‑specific operational and strategic objectives.

• Supporting the delivery of service strategies, taking operational responsibility for delegated programmes of work.
• Providing operational leadership for the delivery of services, ensuring systems and processes are in place to support safe and efficient patient care.
• Leading and line‑managing administrative teams as appropriate, promoting high performance, staff engagement and development.
• Overseeing delegated budgets, ensuring effective financial control and compliance with governance arrangements.
• Supporting operational performance improvement, including delivery of key performance indicators.
• Contributing to the development, review and implementation of local policies, procedures and operational frameworks.
• Working closely with the Head of Operations, Clinical Director(s), Nursing/AHP leadership and wider Care Group colleagues to support service planning, transformation and delivery.
• Supporting business planning, service improvement and change programmes, ensuring plans are underpinned by robust data, quality considerations and affordability.
• Deputising for the Head of Operations as required.

• Take operational responsibility for delegated programmes of work, ensuring services are delivered safely, effectively and in line with agreed objectives.
• Lead the operational delivery of clinical and administrative services, ensuring systems and processes support patient flow, access standards and high‑quality care.
• Drive continuous improvement in operational performance, planning and implementing service changes that enhance patient outcomes and service efficiency.
• Act as a visible and accessible leader within the service, providing day‑to‑day operational oversight and assurance.

• Monitor and manage service performance against local and national targets.
• Analyse complex operational and performance data to identify risks, pressures and opportunities, proposing and implementing solutions.
• Support the development and delivery of business and workforce plans, ensuring alignment with Care Group priorities and financial controls.

• Oversee delegated revenue budgets within the service, ensuring effective financial management, cost control and value for money.
• Monitor expenditure against budget and take corrective action where variances arise.
• Contribute to the development and delivery of business cases and service improvement plans.

• Provide line management to Band 7 and below staff within the service.
• Promote a values‑led, inclusive and supportive culture, ensuring staff are engaged, developed and managed in line with Trust policies.
• Ensure compliance with appraisal, mandatory training, workforce governance and people management requirements.
• Support the development of operational managers and team leaders.

• Contribute to the development, review and implementation of local policies, procedures and governance frameworks.
• Support effective risk management, incident review and complaint handling.
• Provide assurance to the Care Group leadership team through reports, briefings and presentations.

• Work collaboratively with clinical leaders, nursing/AHP leadership, corporate teams and external partners to deliver service objectives.
• Maintain effective communication links between specialties and Care Group leadership.
• Deputise for the Head of Operations as required.

• Essential:
  Degree level or equivalent.
• Desirable:
  Management qualification or equivalent.

• Essential:
  Recent demonstrable experience of operational management, including…