Operations Director | Medical Transport Operational Excellence

In this senior leadership role, you’ll be instrumental in shaping strategic direction, strengthening operational excellence, and ensuring the delivery of safe, high-quality, patient‑centred transport services across the UK.

You’ll need to demonstrate a strong track record of executive leadership within healthcare, social care or medical transport services, alongside a deep understanding of regulatory compliance and NHS commissioning frameworks.

You’ll wear multiple hats, or rather scrub caps:

• Collaborate with the Executive Team to define and deliver the strategic and commercial vision.
• Design and implement a cost‑effective and sustainable fleet procurement and asset management strategy.
• Drive innovation in service delivery models to enhance operational efficiency, patient outcomes, and long‑term value.

• Identify, secure, and develop new commercial opportunities across NHS and private healthcare markets.
• Optimise performance within existing NHS contracts and independent healthcare partnerships.
• Monitor commercial performance against agreed objectives, ensuring sustainable and measurable growth.
• Align business expansion plans with evolving healthcare and social care priorities.

• Provide executive oversight of day‑to‑day service delivery, ensuring safe, responsive, and high‑quality patient transport operations.
• Implement robust health and safety, clinical governance, risk management, and quality assurance frameworks.
• Oversee fleet acquisition, maintenance, compliance, and lifecycle replacement planning to ensure operational resilience.

• Ensure full compliance with regulatory standards and statutory obligations, including those set by the National Health Service, Care Quality Commission, and Health and Safety Executive.
• Maintain adherence to all applicable legal, clinical, and corporate governance frameworks.
• Lead the development, review, and implementation of company policies and procedural standards.
• Provide strategic oversight of financial planning, budgeting, and revenue optimisation initiatives.
• Monitor cost controls, contract performance, and resource allocation to maximise operational efficiency.
• Work in close partnership with Finance to develop solid pricing structures and sustainable revenue models.

• Lead, mentor, and inspire multidisciplinary operational and clinical teams.
• Foster a high‑performance culture centred on quality, accountability, professional development, and staff retention.
• Ensure workforce planning, recruitment, and training strategies meet both regulatory requirements and service demand.

• Develop and maintain strong working relationships with NHS trusts, local authorities, healthcare commissioners, and insurers.
• Represent the organisation at industry forums, regulatory engagements, and partnership meetings.
• Champion service excellence to ensure consistently high levels of patient and stakeholder satisfaction.
• Proven senior leadership experience within healthcare, social care, patient transport, or related regulated environments.
• Demonstrable success in strategic planning, commercial growth, and operational transformation.
• Strong knowledge of NHS commissioning structures and CQC regulatory frameworks.
• Excellent financial and commercial acumen, with sound strategic decision‑making capability.
• Exceptional communication, negotiation, and stakeholder management skills.

Please send a CV and short covering letter (because good applications don’t happen by accident) outlining your motivations and suitability for the position. We look forward to hearing from you.