Project Manager, Operations Manager, Program ​/ Project Manager

Join Mitie – the future of high‑performing places

ROLE: Project Manager

HOURS: 40 Hours

LOCATION: Scotland (Mobile with travel across Scotland and Northern England)

At Mitie, our people are our greatest strength, and our promise is to create a place to work where you can thrive and be your best every day. We’re looking for a Project Manager to lead a team of Project Engineers within our Lighting project function, ensuring exceptional delivery, strong customer relationships and high‑quality performance across all projects.

• Manage and lead a team of Project Engineers delivering works for the Lighting project team.
• Maintain effective customer relationships across all projects under your supervision.
• Take proactive ownership of quality and delivery issues, ensuring effective utilisation of the engineering team, quality tools and customer engagement.
• Spend at least 60% of your time in the field managing and supporting engineers.
• Coordinate and supervise sub‑contractors and oversee any works completed alongside other trades or Mitie engineering teams.
• Report directly to the Head of Projects, ensuring staff and sub‑contractors work safely and efficiently within Health & Safety guidelines.

• Day‑to‑day management of employees, including conduct, performance, attendance and capability. Take appropriate action to address low standards, supported by HR where required.
• Identify, reduce and manage all project risks (technical, statutory, H&S, commercial, etc.).
• Ensure projects comply with commercial agreements, delivering on time and on budget.
• Ensure full compliance with statutory regulations, QHSE requirements and industry technical standards.
• Ensure compliance with Mitie Health & Safety policy across all activities, performing regular audits and reviews.
• Effectively induct and manage agency staff on a project‑by‑project basis to ensure smooth integration.
• Manage Health & Safety Compliance and Quality Assurance activities, including site audits, vehicle audits, toolbox talks, investigations, compliance reviews and engineer training.
• Demonstrate strong leadership with high expectations, driving continuous improvement and challenging the norm.
• Showcase excellent organisational skills, time management, process adherence, and consistent managerial capability.
• Proactively manage engineers through site visits, productivity oversight, performance management, coaching, development, recruitment and appraisals.
• Meet or exceed budget targets using reporting tools and efficient team management.
• Identify additional revenue opportunities and work with the Head of Projects to realise them.
• Manage sub‑contractors to ensure they deliver services effectively when in‑house delivery is not possible.
• Build strong customer relationships, ensuring escalations come to you first and communication remains clear and consistent.
• Support the Head of Projects in planning, resource management and project development.
• Comply with all Health & Safety policies and procedures.
• Participate fully in required training and appraisal activities.
• Undertake additional duties aligned with your capabilities as required.

Applicants must meet the following requirements for the role:

• A solid level of Project Management experience within Lighting, Construction, M&E, FM or Energy sectors.
• Strong P&L management experience and high commercial acumen.
• Demonstrable experience in organisational effectiveness, operations management, budgeting, forecasting and financial principles.
• Experience developing new project opportunities and managing full P&L responsibility.
• Proven background managing a Projects Team.
• Excellent leadership and management skills.
• Strong communication and interpersonal abilities, with the confidence to present to stakeholders.
• Experience creating, presenting and managing bids, tenders and proposals.
• Broad understanding of Project Management methodologies across Lighting, Construction, M&E, FM and Energy, plus solid knowledge of Health & Safety legislation.
• Strong understanding of customer service standards and key performance indicators.
• Flexible, open to change, and a confident decision‑maker.
• Technical qualification in construction, mechanical, electrical or HVAC disciplines.
• Recognised Project Management qualification preferred (NEBOSH, APMP, SMSTS, CDMc, BSc, BEng, PMP, PRINCE2).
• Ability to travel across the UK and work away from home for short periods where required.