Cleaning Services Manager

Liverpool, United Kingdom | Posted on 18/06/2026

With a wide range of roles available nationwide, you can find your perfect fit at Anchor. A company is nothing without the people in it, and we pride ourselves on our commitment to you, and with perks like our own employee assistance programme, wage advances with 'Wagestream', and a dedicated manager, we are industry leading employers.

With hundreds of accredited online training options through our own Anchor Academy, you will be given the opportunity to progress your career in a way that suits you.

Apply today and become part of Team Anchor, we are excited to be a part of your journey.

Job Role: Cleaning Services Manager

Working Hours: 45 hours per week (working 5 days out of
7) – shift times will vary in line with business needs and will include early starts and late finishes

Salary: £35,000 per annum

Location: St Johns Shopping Centre, Liverpool, L1 1LY

Reporting to: Associate Director Key Accounts

Overview

Anchor Group Services is seeking an experienced and proactive Cleaning Services Manager to lead the cleaning operation at a busy, high‑footfall city centre shopping centre. This is a demanding and fast‑paced role that requires proven experience in cleaning or facilities management, strong leadership, excellent communication skills, and the ability to deliver a clean, safe, and customer‑focused environment.

The ideal candidate will be confident operating in a fast‑paced retail setting, able to respond quickly and professionally to operational challenges, and committed to delivering a high standard of cleanliness and hygiene for visitors. You will provide a visible presence across the centre and work closely with the onsite Security Manager to ensure coordinated, high‑quality service delivery.

About the Role

As Cleaning Services Manager, you will take full ownership of the cleaning contract, leading a team of cleaning operatives and ensuring all operational, compliance, and client expectations are consistently met. You will be responsible for service delivery standards, team performance, health & safety compliance, stock control, and client reporting.

This is a hands‑on management role suited to someone who thrives in a dynamic, city centre retail environment, is confident in decision‑making, and is skilled in problem‑solving and building strong working relationships.

As part of the duty management team, you will assume the role of Duty Manager twice per week (08:00–17:00) as per the site rota, which includes one Saturday per month (with time off in lieu).

Main Responsibilities:

• Ensure the effective running of cleaning operations and service delivery in line with agreed specifications
• Plan staffing levels and produce flexible working rotas to meet client expectations, including managing holidays, sickness, and absence
• Maintain high cleaning standards, ensuring compliance with COSHH and health & safety requirements
• Manage stock levels and ensure adequate supply of cleaning materials and consumables
• Conduct regular audits of site cleanliness, standards, and procedures, reporting findings to management
• Monitor, report, and elevate site defects and maintenance issues in line with agreed processes
• Respond to cleaning‑related incidents, customer queries, and complaints promptly and professionally
• Lead cleaning teams through training, inductions, and ongoing development, ensuring service excellence
• Carry out team welfare checks and appraisals to support engagement and performance
• Maintain a safe, clean, and welcoming environment for staff, customers, visitors, and tenants
• Maintain site documentation including risk assessments, cleaning schedules, and audit records
• Manage recruitment, performance, and employee relations issues in collaboration with HR and senior management
• Lead site emergency responses, evacuations, and support business continuity procedures where required
• Hold regular client meetings, complete KPI reports, and support contract retention
• Submit reports, audits, and documentation using company reporting tools

• Experience of managing large teams within cleaning, facilities, or associated services
• Strong knowledge of cleaning standards,…