Senior Service Delivery Manager

Senior Service Delivery Manager – Liverpool

Renowned law firm is seeking a highly capable, positive and operationally focused Senior Delivery Manager to work closely with the COO and Head of Liverpool and support the Liverpool office’s operations. This role will support the COO and Business Professional functions.

• Salary to £100,000
• Fantastic employee benefits

• Support the COO and Head of Liverpool office in the management of the Liverpool office and the forward‑looking strategy for the Liverpool office. Research various entities using a variety of internal and third‑party resources.
• Act as a trusted adviser and thought partner to the COO and other senior stakeholders on matters of operational performance, people, and change in respect of the Liverpool office.
• Foster effective working relationships with fee‑earners and business professionals across the Liverpool office, maintaining a visible and accessible leadership presence and leading on internal networks within the office.
• Support functions with service standards, turnaround times and client satisfaction as required.
• Change and integration support – acting as a Liverpool anchor for integration implementation and cross‑border alignment.
• Act as the primary point of contact for office‑wide operational matters, client visits and internal visits, town halls, working closely with practice group leadership, support function heads, and the COO to address issues proactively and decisively.

• Significant progressive leadership experience in operational or business services management within a professional services environment.
• Ability to work at pace across a diverse portfolio.
• Proven track record of leading and designing projects across a variety of disciplines, operational change programmes, with the ability to translate high‑level objectives.
• Strong experience of leading and developing teams, with the ability to motivate, coach, and hold people accountable in equal measure.
• Solid understanding of AI‑enabled tools and workflow automation, with practical experience of embedding technology‑driven change into operational teams and processes.
• Excellent communication and stakeholder management skills, with the credibility and confidence to engage effectively with senior leadership, partners, and external stakeholders.
• Strong analytical and problem‑solving capabilities, with a disciplined, data‑informed approach to operational decision‑making.