R&M Team Manager

LET’S TELL YOU MORE

Working within our growing and developing Customer Network Operations department we have a new opportunity to join the team as a R&M Team Manager.

Within this role you’ll predominantly be managing operational frontline teams. You will need to manage resources, support the timely delivery of repair and maintenance activities and you’ll aim to ensure that our customers receive a constant supply of good quality drinking water and excellent customer service.

You’ll be involved in numerous daily activities from engaging with the team, driving performance across the day (aiming to meet our ODI performance targets), delivering schedules of work and minimising job suspends and rejects. Furthermore, you will ensure that customer promises are delivered and any disruptions are minimised and that we are cost effective - all with a CMEX (our Customer performance measures) perspective in mind.

Your key accountabilities in helping us will be:

• You will ensure that all work on the clean water network (pipework) in your area of control is carried out in a manner whereby:
  No-one gets hurt (employee, contractor or member of the public) as a result of the work we do, our people are supported by excellent performance management, all leaks are fixed as quickly as possible, within 24 hours, in accordance with required standards and time frames and we reduce the number of water supply interruptions on our network and improve our speed of response to these events.
• Even though we will be competitive with our contractors, delivering value for money for our customers you will also work in partnership with our contractor partners, business partners and Trade Union colleagues, using varying levels of stakeholder management.
• You will communicate daily with your teams, sharing team performance and working collaboratively to lead performance improvement and sustainability through Comm Cell and continuous improvement processes.
• You will work closely with the Scheduling teams, 24/7 dispatch, Network Control and internal and external stakeholders and customers to ensure workflows and we provide a seamless repair

We are seeking an individual who has a proven track record in managing, leading and inspiring teams in a pressured customer focused environment. Having good interpersonal and communication skills will be vital to ensure good relationships our built with all internal and external stakeholders and ensure the job is completed effectively. It would be advantageous if you have previous knowledge and experience of Distribution Networks as well as technical understanding of the repair and maintenance water distribution network and associated support activities.

Within this role you will work closely with the Scheduling teams, 24/7 dispatch, Network Control and internal / external customers to ensure workflows and we provide a seamless repair. You will be required to take part in a standby rota to ensure 24/7 cover and travel across the region will be required, therefore you must have a full UK drivers’ licence.

Working here isn’t just a job. You can build a career at Severn Trent. We’ll reward you for it, too. We have a range of benefits that recognise great work, and award-winning training to help you reach your potential. And we’ll also help you play your part in looking after the environment and the communities where we live.

With that in mind, here are just some of our favourite's perks that you’ll get being part of the Seven Trent family:

• 28 days holiday + bank holidays (and the ability to buy/sell up to 5 days per year)
• Annual bonus scheme (of up to £2,250 per annum based on company performance)
• Leading pension scheme – we will double your contribution (up to 15% when you contribute 7.5%)
• Sharesave – the chance to buy Severn Trent Plc shares at a discounted rate
• Dedicated training and development with our ‘Academy’
• Electric vehicle scheme and retail offers
• Family friendly policies
• Two volunteering days per year