Logo Team Leader Mental Health Services

Location: Newby

Salary: £32,000 per annum

Hours: 37.5 hours per week

Job Type: Permanent/Fixed Term

Shortlisting: 10th July

Interview: 16th July

As a Team Leader at You Matter based at Newby House, your role will be to provide an additional level of operational leadership in the service that ensures that staff are supported to grow and develop within their role. To support the Service Manager to carry out their duties in delivering a service of excellence. The aim of your role will be to ensure that all team members feel connected to the aims of the service.

• Manage a team of support staff across undertaking regular supervisions, identifying training needs and opportunities and providing feedback
• Complete regular case file audits to ensure targets are being met, supporting the team with key work duties
• Coach the team to deliver a person‑centred service using psychologically informed techniques
• Put into practice the values and the strategic aims of You Matter and of the service and coach and develop the team to implement change and to do the same
• Deliver effective communication across the whole staff team ensuring that an effective handover process between all remote shift patterns is thorough and takes on board any emergency arrangements
• Build and maintain excellent relationship with Adult Social service and Mental health teams who support our residents
• Maintain excellent communication with You Matter Management team
• Attend, or in the absence of service manager, hold fortnightly team meeting
• Lead and manage any volunteers that work in Newby House
• Complete internal and external audits as required
• To be able to identify training gaps within the support team and support the manager in addressing any unmet needs
• May include a flexible working pattern to fulfil the needs of service delivery

It is recognised that the association is operating in a dynamic environment and as such this job description may be varied in consultation with the post holder to reflect evolving needs of the business and changing nature of the job.

Working with You Matter comes with a whole host of benefits. We hope that people will find deep personal fulfilment and purpose by working alongside people in our services. Our teams are compassionate and supportive, fostering a strong sense of community. With opportunities for professional growth, You Matter offers training to support your role and personal development.

• EXPERIENCE – Ideally you will have a background of working within a charity, community project and/or previous involvement in the homelessness sector. You will have knowledge around supporting people with challenging and complex behaviours including substance misuse / mental ill health and offending behaviours within a 24 hour support service.
• KNOWLEDGE – A basic understanding of relevant and appropriate legislation, including welfare benefits and housing law. An understanding of health and safety requirements in the workplace.
• COMMUNICATION – Excellent communication, fostering a respectful, collaborative and professional approach to the people you work alongside ensuring confidentiality at all times.
• EMPATHY and RESPECT – The ability to empower people to make positive changes, showing empathy whilst maintaining professional boundaries.
• COMMITMENT – The ability to work in an innovative and solutions focused way, including reflecting and learning as you go, and a willingness to flex and adapt approaches as needed.
• ORGANISATION – Strong time management and the ability to prioritise tasks.
• COMPUTER LITERACY – You will be IT literate and have experience of working with multiple software programs such as Microsoft Office and Outlook.

• NVQ/L2 in Health and Social Care or equivalent
• Experience of working within a psychologically informed working environment
• Knowledge of housing management and IT databases
• Awareness of benefits and how they work including Universal Credit and other welfare systems

Even if you don’t feel that you have all the relevant skills and “nice to haves” we would still like to hear from you and invite you to fill out our application form.

You Matter is an equal opportunities employer, values diversity and is strongly committed to providing equal employment opportunities for all employees and all applicants for employment. We welcome and encourage applications from everyone, regardless of age, disability, gender, ethnicity, religion and sexual orientation.