Airport Team Manager - Jersey Airport

Overview

Applicant MUST live on Jersey Island UK to apply

The Airport Team Manager is a key operational leadership position within Swissport UK&I Station Structures reporting to the Swissport Station Manager or Head of Department and will be responsible for all daily operations and operational delivery at the airport.

Day to day you will be responsible formotivating and engaging staff to ensure delivery of customer airlines targets while complying with all company and customer procedures, policies and brand values. Youwill be responsible forensuringsafe, profitable, high quality performance in accordance with customer expectations, corporate objectives, strategy and plans. You will be responsible for providing leadership and guidance to staff across a diverse workforce.

In this role you will be responsible for the day to day operational excellence of the Swissport Team’sacross thestation, and will be benchmarked against the Swissport Leadership Competencies of Leading and Facilitating Change, Applying Commercial Accumen, Coaching and Developing Others, Making Decisions, Managing Performance for Success and Executing and Getting Results.

The following responsibilities are associated with this job role:

Safety Leader

• Assures all employees comply with company rules and procedures and other authority requirements like Health and Safety guidelines
• To ensure that all people management practices, procedures and processes are implemented consistently across the station
  
  Implements and monitors the local emergency plan
• Use active supervision to influence employee behaviour and improve culture.

P&L Management

• Ensure labour to revenue targets are met as per station requirements.
• Able to maximise profits and maintain effective cost control.
• Manage stations attendance and absenteeism in line with station cost control measures.

Leadership and Stakeholder Management

• Establish strong leadership with supervisory staff through excellent communication skillsand by ensuring a positive work environment
• Skills in project management and change management experience.
• Management of teams and people management processes.
• Participate in meetings internally and externally as may be required
• Solves conflicts/irregularities and takes appropriate action
• Relationship building with Trade Union Representatives or employee representative.

Quality Focus, Service Delivery and Operational Efficiency

• Efficient Resource Planning (manpower, equipment) in collaboration with the planningdepartment.
• To manage /co-ordinate operations with station management teams to ensure requiredresources are available in order to deliver consistently high standards
• Monitor and control performance KPIs related with Airside Activities.
  
  Ensure that administrative and control policies and procedures are maintained

Business Growth and Strategy

• Is expected to demonstrate an entrepreneurial approach to identifying and acting on opportunities and challenges to maximize the full business potential in the market.
• Challenging the operational status quo to support improved business performance andgrowth.
• Responsibility to develop and enhance the customer relationship at an operational level as well as ensure that any new business/ renewal is commercially aligned and supports delivery of the stations P+L objectives.

Relationship Builder

• Successfully build relationships and complete trust within the business, with particular emphasis on the Head of Department peer group and Business unit Heads, plus relevant central support functions (eg, Finance, HR and QHSE)
• Able to identify and develop future team leaders for the businesss.
• Encourage employees to work and develop their own business acumen to maximise their own organisational objectives.
• Maintain close and effective business relationships with customers, trade unions and various control authorities such as Airport Management, and other regulatory bodies.
• Drive a customer centric culture through your teams, creating an environment thatfocuses on understanding our customers' needs and their changing business priorities to continually seek to create value and become a true partner of choice.
• Embed customer knowledge and product…