Visitor Services Manager

The Royal Albert Hall is looking to recruit an inspirational, organised and detail‑orientated Visitor Services Manager.

The Royal Albert Hall is an exciting and energising place to work. For over 150 years we have been inspiring artists and audiences worldwide with the magic of this iconic building; creating life‑enriching, unforgettable experiences for everyone.

We are seeking an inspirational, organised and detail‑orientated Visitor Services Manager to manage a large and diverse team of customer‑facing staff within the fast‑paced events environment. The team comprises up to 150 Stewards, 16 Supervisors and 4 Duty Stewarding Managers. You will be one of three Visitor Services Managers focused on the day‑to‑day management of the team. Your approach will motivate the team to consistently deliver exceptional customer service through strong performance management, engaging training, and the ability to nurture and bring out the best in people.

A key part of this position will be undertaking the role of Duty Manager for a range of events. As one of our Duty Managers you will have the gravitas and credibility to inspire confidence in others and make informed decisions in high‑pressure situations. You will be responsible for the safety and welfare of all public, staff, visitors and the building, ensuring that the Hall’s licence conditions and reputation are upheld.

Alongside a strong focus on safety and leadership, the Duty Manager is responsible for ensuring the standard of service offered to all our visitors, including both customers and promoters, is of the highest quality.

The closing date for all applications is 9am Friday 31 July and first interviews will take place w/c 10 August 2026.

We are committed to creating a diverse and inclusive environment in which everyone can thrive. We encourage candidates from all cultures and backgrounds to apply.