Head of Business Relationship Management

Job Title:

Head of Business Relationship Management

Band: B6 | Salary: £72,771 - £80,776 |

Location:

Liverpool, Norwich, Birmingham, Newport (London available to current London contracted employees only) | Contract Type:
Permanent |

Hours:

Full Time, Compressed hours | Closing Date: 05-08-26

As Head of Business Relationship Management, you will be pivotal in building and maintaining meaningful organisational relationships. You will operate at a strategic level to ensure that our digital and data investments align with business goals, adding measurable value across the organisation. You will manage complex stakeholder landscapes, lead and develop a team of relationship managers, and champion a culture of collaboration and user focus.

• Lead and guide team members, manage performance to ensure a high‑performing team, and support staff development through regular feedback.
• Establish and maintain meaningful organisational relationships to ensure digital and data investments add tangible value.
• Manage complex stakeholder needs and expectations, ensuring competing priorities are balanced to meet organisational outcomes.
• Provide visionary leadership to a team of relationship managers, fostering their professional development, performance, and career progression.
• Collaborate across the organisation and wider government to ensure digital products and services directly support business ambitions.
• Influence organisational priorities by interpreting business needs and translating them into robust digital and data strategies.
• Help the organisation move to a digital product way of working that focuses on delivering outcomes for customers.

• Extensive experience managing complex stakeholder relationships at a senior level.
• Proven ability to lead, coach, and manage teams of relationship managers, overseeing development and performance.
• Expertise in strategic thinking and business analysis, with a track record of ensuring digital investments add value.
• Strong ability to influence organisational strategy and align digital delivery with business ambitions.
• Committed to user‑focused principles and maintaining high standards in digital and data service delivery.

Behaviours:
Leadership (Lead Success Profile), Communicating and influencing, Developing self and others.

Technical:
Business relationship management (presented via presentation), Strategic thinking (link to Civil Service Success Profiles Framework).

Shortlisted candidates will complete an Alternative Leadership Assessment. These assessments are not pass/fail; they provide insights to help the panel explore specific areas during your interview.

• Competitive salary
• Generous pension scheme
• Discretionary non‑contractual performance‑related bonus
• Work remotely in addition to working in advertised office location
• Flexi time scheme (available for B1‑B6)
• Minimum 25 days annual leave to a maximum of 30 days service related, excluding bank holidays

The Civil Service is committed to attracting, retaining and investing in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service D&I Strategy.