Assistant Service Manager

The Vacancy

We are recruiting for the role of Assistant Service Manager in our Private and Public Law, Work After First Hearing team covering the Norfolk and Suffolk region.

We trust and empower colleagues to work in a hybrid way, providing the resources, equipment, and support, so that individually and collectively, we can be the voice of children and young people when the family court makes critical decisions about their futures.

There is an office located in Suffolk and Norwich, our teams work flexibly and remotely, your proximity to the office doesn’t always have to be a critical consideration.

We are a diverse, inclusive organisation that is a safe space for colleagues with shared aspects of identity and lived experience, which helps ensure we provide a service which promotes the diversity and uniqueness of children and families from all backgrounds. We especially welcome applications from people from diverse backgrounds as we strive to ensure our workforce reflects the diversity of the children and families we work with.

We provide extensive wellbeing support for colleagues, as well as excellent benefits, all of which we hope encourages you to join us.

Being an Assistant Service Manager is very rewarding but as you would expect, challenging too. You will manage a team of Family Court Advisers and have a good understanding of what good looks like in Public and Private law cases.

Through your own practice and reflective/case supervision of colleagues, you will consistently reflect and champion the values and core practice of our practice framework, 'Together with Children and Families'.

As an Assistant Service Manager, it is your duty to safeguard and protect the welfare of children, and the support you provide to colleagues to achieve the same standards of safeguarding practice.

Providing high-quality reflective case supervision, you will be accountable for your own practice and for the quality and impact of the practice quality standards of the Family Court Advisers you directly manage.

As well as being registered with Social Work England, you’ll be organised, resilient, and have some experience of supervising, coaching, or mentoring social workers.

You will promote resilience and wellbeing at work, maintaining morale and be confident in managing employees with a wide range of professional experience.

You will be a good communicator both orally and in writing, with emotional intelligence, at all levels and especially when interacting with children.