Business Onboarding Manager - Insurance

Business Onboarding Manager - Insurance Jensten Group London, England, United Kingdom

At Jensten, we are looking to recruit a Business Onboarding Manager

At Jensten, we're passionate about helping people succeed. As our Business Onboarding Manager, you'll play a pivotal role in supporting the growth of our franchise network, ensuring every new business is set up for success from day one.

Leading a small team of Onboarding Executives, you'll oversee the end-to-end onboarding journey, creating a seamless experience for our new franchise partners and ensuring every business is fully operational, compliant and ready to thrive from the moment they go live.

This is a highly visible role where you'll combine operational excellence with genuine people leadership. You'll be naturally curious about how things can be done better, skilled at bringing people together to achieve common goals, caring in the way you support colleagues and stakeholders, and bold enough to challenge processes and drive meaningful improvements.

This is a remote role but with regular travel to our Network or Jensten offices across the UK.

• Leading, coaching and supporting a small team of Onboarding Executives
• Managing resource planning to meet business demand and onboarding priorities
• Developing and continuously improving onboarding processes, governance, reporting and tracking
• Building strong relationships with stakeholders and driving accountability for key milestones and deadlines
• Meeting with new franchise owners face to face to discuss onboarding requirements and track progress
• Ensuring all operational, compliance, IT and business readiness requirements are met ahead of launch day
• Monitoring onboarding performance and sharing insights to help drive better outcomes

As our Business Onboarding Manager, you will have experience working within a regulated environment and a strong understanding of governance and compliance. You'll be a confident communicator with excellent stakeholder management, problem-solving and analytical skills, able to use data to inform decisions and drive improvements.

Naturally curious and solutions-focused, you'll be passionate about enhancing processes and delivering a great onboarding experience. Experience with in professional services, insurance, financial services or a similar regulated industry would be advantageous.

• Proven leadership experience from a supervisory or management role (ideal)
• Excellent project management, planning and organisational abilities
• Confidence making decisions and taking ownership of outcomes
• The ability to manage multiple priorities in a fast-paced environment
• Experience in operational delivery, onboarding, implementation or mobilisation roles (desirable)

• Competitive salary with annual pay review and bonus scheme
• 27 days annual leave (including your birthday off and an additional day for a religious holiday of your choice), plus bank holidays
• Pension scheme with 5% employer-matched contributions
• Flexible benefits package tailored to your needs
• Group Life Assurance cover
• Fully paid 3 months' maternity, paternity and adoption leave
• Professional qualification and study support relevant to your role
• Access to "Perks at Work" – discounts on cinema tickets, dining, retail and more
• Holiday purchase scheme – buy up to 5 additional days per year

Jensten is one of the UK’s leading insurance intermediary groups, known for putting clients and people first. Since launching in 2018, we’ve built a standout business in a crowded marketplace — combining scale, deep technical expertise and entrepreneurial spirit.

Jensten is entering an exciting new chapter, with the business evolving into two clearly defined trading divisions:
Broking and Product & Distribution. The Broking division will bring together Regional Broking, Specialist Lines & London Markets, and also Network Broking- while Product & Distribution will unite Jensten’s market-leading Schemes & Affinity businesses with Jensten Underwriting. This will enable us to deliver tailored insurance solutions directly to clients and through a network of trusted third‑party broking partners.

Thanks to strong organic growth and a strategic acquisition programme, Jensten is now a Top 10 Independent Broker, placing around £600 million GWP into the market. We employ over 1,000 colleagues across 50 locations across the UK and Ireland and support 93 entrepreneurial franchise holders nationwide.

Our purpose — “Protecting today, empowering tomorrow” — reflects the role we play for our clients, our communities and each other. Our people bring this to life every day through our values:
Caring, Curious, Skilled and Bold.

We sit in a unique space between large consolidators and local brokers — big enough to offer capability and influence, yet agile enough to maintain the culture, autonomy and client focus of a truly independent business