Community Information Advice & Guidance Project Manager

Job title:

Community Information, Advice & Guidance Project Manager

A bit about us:
Liverpool is home to vibrant, energetic, and engaged communities, people who take real ownership of their local area and are passionate about making our city a better place. We've got ambitious targets to meet and we need people who are driven, dynamic and ready to deliver the very best for our communities. Public service is more important than ever, and this role represents a real opportunity to make a difference to our communities by transforming the way we work and placing our residents at the heart of everything we do.

Working at Liverpool City Council provides an opportunity to contribute to your community and make a positive impact on the lives of residents. Our values shape how we work to deliver public services, and how we communicate with the residents we serve. We care about the best outcomes for local people, through our public services. We are proud of our world-famous thriving city with its rich culture, as well as affordable housing, good schools, beautiful green spaces – there’s really something for everyone!

Liverpool City Council is transforming Adult Social Care — and digital is at the heart of that change. We’re looking for an ambitious, collaborative and user‑centred digital manager to shape and deliver a portfolio of projects that improve how people access information, advice and guidance (IAG) across the city. We are seeking a skilled project manager with a proven track record of working in partnership with NHS, voluntary sector, education, or local government services of driving how digital platforms support access to local services and improve outcomes.

You will be part of a team transforming ICT and digital systems, working closely with commissioners, Public Health, Neighbourhoods, stakeholders and people with lived experience to drive forward an improved IAG offer which delivers our ambition to prevent, reduce and delay the need for formal care and support. You’ll join a forward‑thinking Directorate that values innovation, collaboration and community impact. If you’re passionate about inclusive digital design, cross‑sector collaboration and improving outcomes for communities, this role gives you the platform to lead meaningful change.

This role is fixed term for 2 years to shape and deliver a portfolio of projects that improve how people access information, advice and guidance (IAG). To deliver a specific improvement project.

As a Community Information, Advice & Guidance Project Manager you will develop, provide systems leadership and co‑ordinate the delivery of an Adult Social Care Information, Advice and Guidance programme to continuous improvement of public‑facing web and microsites using inclusive service design principles and continuous user feedback. You will ensure accessibility, usability, and alignment with local priorities, including platform selection, design and implementation, social media setup, digital branding, and content creation.

As a Community Information, Advice & Guidance Project Manager you will act as product owner for key digital platforms, including the Live Well Directory and upcoming planned web and microsites, via setting vision and goals, prioritising development based on user and partner needs, gathering feedback, and ensuring continuous alignment with the Council’s strategic aims.

You will adopt a strong project management approach to shaping and defining the projects; ensuring there is clear agreement about the objectives, required outcomes, business impacts, delivery approach and sequence of initiatives to be delivered from transition state through to project delivery schedule. You will ensure that priorities are delivered on time and to…