Colleague Lead

We're the team behind digital retailer Very.

Our purpose, helping families get more out of life, powers everything we do.

And we want our people to get more out of life too! If you're high-performing, ambitious and make the most of every opportunity, we want to hear from you. In return, you'll enjoy heaps of flexibility, great perks and benefits, and the freedom to be yourself, keep learning and take your career wherever you want it to go.

If you love making a difference, you'll love making it sparkle for millions of Very customers.

We're the team behind digital retailer Very.

Our purpose, helping families get more out of life, powers everything we do.

And we want our people to get more out of life too! If you're high-performing, ambitious and make the most of every opportunity, we want to hear from you. In return, you'll enjoy heaps of flexibility, great perks and benefits, and the freedom to be yourself, keep learning and take your career wherever you want it to go.

If you love making a difference, you'll love making it sparkle for millions of Very customers.

At The Very Group, we know that great colleague experiences create great customer experiences.

Our colleague experience team area key part of our people team,supporting the full end to end colleague journey.

We'relooking for aColleague Experience Leadto shape and continually evolve the experience of colleagues across key moments that matter, with a particular focus on onboarding and offboarding. From a colleague's first interaction with the business through to their final day,you'llensure every touchpoint is seamless,consistent and meaningful.

Leading a team of colleague experience advisors &specialists,you'lldrive operational excellence whileidentifyingopportunities to simplify processes, remove friction and enhance the overallexperience.

You'lluse data,insight and feedback to improve processes, increase automation and self-service, and help create an experience that colleagues genuinely value

You'llbalanceexperience, efficiency and compliance to ensure our processesremainaligned with employment legislation and regulatory requirements.

This is an opportunity to make a real impact across the business, influencing the experience of thousands of colleagues.

Creating brilliant colleague experiences

• Lead a team focused on delivering a seamless, end-to-end colleague experience across every stage of the colleague lifecycle.

• Use colleague feedback, insight and data to identify opportunities to improve experiences, remove friction and create moments that matter.

Driving operational excellence

• Ensure colleague processes are delivered accurately, efficiently and in line with all legal, regulatory and compliance requirements.

• Balance exceptional colleague experience with robust controls,governance and risk management.

Leading continuous improvement

• Build and deliver a roadmap that increases automation and self-service across the colleague journey.

• Use data and insight to simplify processes,eliminateinefficienciesand continuously improve how we support colleagues and managers.

Leading and developing your team

• Build, develop and inspire a high-performing team, creating an environment where people can do their best work.

• Set clear priorities, removeobstaclesand ensure the teamremainsfocused on delivering the improvements that will have the greatest impact on colleagues.

You'llbe passionate about colleague experience and motivated by making things better.

You'llthrive in a fast-paced environment, enjoy solving problems and be comfortable balancing operational excellence with continuous improvement.

You'llbe a collaborative leader who brings people together, simplifies complexity and creates momentum.

We are looking for someone whohas:

• Experience leading
  
  Colleague
  
  Experience,People Operations, HR Operations, Shared Services teams.

• A passion for creating exceptional colleague experiences.

• Strong knowledge of employment legislation,compliance and operational governance.

• Experience using data,insight and feedback to improve services and inform decision-making.

• A track recordof introducing automation, self-service solutionsor process improvements.

• Excellent stakeholder management and communication skills.

• Strong planning and prioritisation capability within a complex, high-volume environment.

• Experience building, developing and leading high-performing teams.

• A continuous improvement mindset with a desire to challenge the status quo.

• Most importantly,you'llbe…