Assistant Property Manager; PRS

Position: Assistant Property Manager (PRS)
ASSISTANT PROPERTY MANAGER (PRS) We have opportunities across Liverpool, Warrington and Stockport. Please clearly state which location(s) you are interested in when submitting your application. COMPANY OVERVIEW Headquartered in Liverpool, Urban Sleep began its journey in 2010 and has grown from its origins in student accommodation to managing a portfolio of more than 1900 homes across the North West, with continued growth across both the Purpose-Built Student Accommodation (PBSA) and Private Rented Sector (PRS) markets.

As an experienced property management company, we are committed to providing high-quality homes in safe, attractive and well-managed developments. We are involved throughout the property lifecycle, from design and delivery through to the ongoing management of our developments, and continually seek to improve the experience we provide to our residents. ROLE OVERVIEW As an Assistant Property Manager within the Urban Sleep PRS team, you will play an important role in the day-to-day operation of our residential developments and in providing a high standard of service to residents.

Working closely with the Property Manager and wider Operations team, you will support all aspects of the resident journey, from initial enquiries, viewings and applications through to move-in, ongoing tenancy management and check-out. The role combines customer service, property administration and practical site-based responsibilities. You will respond to resident enquiries, maintain accurate property and tenancy records, coordinate and follow up maintenance matters, undertake inspections and property checks, assist with lettings and rent collection, and help ensure that our developments remain safe, clean and well presented.

This is an active and varied role requiring excellent organisation, communication and IT skills. You will be expected to take ownership of allocated tasks, use initiative when dealing with routine matters and ensure that issues are followed through to an appropriate conclusion.

KEY RESPONSIBILITIES Resident & Customer Service
· Provide a professional, friendly and responsive service to residents, prospective residents, visitors, contractors and colleagues.
· Respond appropriately to enquiries received face-to-face, by telephone and by email, ensuring matters are dealt with promptly or referred to the appropriate person where necessary.
· Build positive and professional relationships with residents while maintaining appropriate boundaries and consistently applying company procedures.
· Deal appropriately with routine resident concerns and complaints and escalate more serious or complex matters to the Property Manager.
· Assist residents throughout their tenancy and provide clear and accurate information regarding the development and their accommodation.
· Assist with parcel management and other resident services provided at the development. Lettings & Tenancy Administration
· Respond to prospective resident enquiries and assist with the letting of available accommodation.
· Organise and conduct property viewings in a professional and informative manner.
· Assist applicants through the application, referencing, booking and tenancy process.
· Support the allocation of accommodation and preparation for new resident arrivals.
· Assist with resident check-ins, check-outs and other key tenancy events.
· Maintain accurate tenancy, resident and property information on company systems, spreadsheets and trackers.
· Prepare and distribute appropriate resident communications, notices and correspondence.
· Participate in property and operational handovers, ensuring outstanding actions are clearly recorded and followed through. Property & Site Management
· Carry out routine inspections…