Supervisor, Retail, Retail Associate​/ Customer Service

This is Blacks. Built in 1863. Original in nature.

Built on over 160 years of outdoor knowledge, today we use that experience to support how people move between the city and the outdoors - every day.

We curate clothing, footwear and equipment that balance function and style. Gear that works quietly in the background. Made for changeable weather, shifting plans and real life outside.

Our teams are informed, thoughtful and approachable. We value clarity over hype, expertise without ego, and doing things properly. If you care about good product, honest advice and helping people feel confident stepping outside, Blacks is where you need to be.

This is your moment. This is Blacks. Are you in?

Hourly Rate:
13.06

At Blacks, we’re passionate about helping people get outside and make the most of every adventure. As a Supervisor, you’ll play a vital role in delivering a knowledgeable, welcoming in‑store experience, supporting the smooth operation of the shop floor and ensuring every customer leaves feeling confident in their purchase.

You’ll lead by example, supporting daily operations, guiding colleagues during each shift, and helping maintain high standards across service, presentation, and performance. With energy, organisation, and a genuine passion for the outdoors, you’ll help keep the store looking its best, running efficiently, and aligned with the trusted standards Blacks is known for.

If you’re ready to take the next step in your retail career, support the day‑to‑day running of the shop floor, and inspire your team in a fast‑paced environment, this is a great opportunity to make an impact and develop your leadership skills.

As a Supervisor at Blacks, you play a key role in supporting the smooth running of the shop floor and delivering the high service standards our customers expect. You lead by example, support colleagues throughout each shift, and help maintain strong levels of customer service, presentation, and store performance. You’ll also assist with daily operational tasks as directed by Store Management.

• Deliver excellent customer service by supporting customers, resolving queries, and ensuring team presentation meets Blacks standards.
• Support sales performance by monitoring service levels, using in‑store systems to access the full product range, and assisting with effective product placement.
• Maintain strong visual and operational standards by keeping the shop floor clean, organised, and aligned with Blacks’ brand expectations.
• Assist with daily operational duties including opening and closing procedures, cashing up, and supporting accurate till operations.

• Previous supervisory or team leader experience in a fast‑paced retail or customer‑facing environment.
• Strong communication skills with the confidence to guide and support colleagues on the shop floor.
• Excellent attention to detail, with the ability to uphold high standards across service, presentation, and store operations.
• Passion for retail and the outdoors, with good product knowledge and the ability to represent the Blacks brand.

• Energetic, hands‑on leader who thrives in a busy, fast‑moving store environment.
• Confident problem solver with strong customer resolution skills.
• Interest in outdoor products, technical gear, and visual merchandising.
• Team‑focused mindset with a positive, supportive approach.