Store Manager, Retail & Store Manager

Store Manager – Victorian Plumbing, Formby

Ready to Make a Splash in Formby? At Victorian Plumbing, we’ve spent years becoming the UK’s best online bathroom retailer, but our Formby retail store is where the magic happens in person! We don't just sell taps and tiles; we help our customers turn their "bathroom blues" into the retreats of their dreams.

We are looking for a Store Manager who is ready to take the plunge and lead our fantastic Formby team. If you’re a natural leader with a "can-do" attitude and a passion for top-tier customer experience, you’ll fit right in. We aren't about high-pressure sales tactics; we’re about flowing with the customer’s needs and ensuring their journey is nothing short of sparkling.

• Customer Experience Excellence:
  Ensuring every visitor receives a premium, welcoming experience from the first "hello" to the final delivery.

Note:

If you have a strong background in high-level customer service, you'll have a massive advantage here—we can teach you the technical product specifications, but passion for the customer experience can't be scripted!

• Leading the Stream:
  Managing, motivating, and developing a small, friendly team to ensure they’re reaching their targets and providing expert, friendly advice.
• Driving Consultative Growth:
  Coaching your team to move beyond simple "order taking" and into high-value, design-led consultations.
• Local Brand Awareness:
  Using your commercial knowledge to identify local trade opportunities and elevate the store’s profile within the community.
• The Perfect Finish:
  Ensuring the showroom looks immaculate—from our luxury suites to our designer radiators—so customers can truly envision their dream space.
• Smooth Operations:
  Overseeing our ‘Collect From Store’ service, managing staff rotas, coordinating with our dispatch warehouse, and ensuring daily operations run seamlessly.

• A Proven Leader:
  You’ve steered the ship before in a retail or premium customer service environment, managing performance, rotas, and team dynamics.
• Customer-Centric Mindset:
  You pride yourself on being the professional, helpful face of the brand and believe that service always comes first.
• A Consultation Approach:
  While we aren't "hard-sell," you understand how to drive a team toward commercial targets by highlighting value and building genuine customer relationships.
• Attention to Detail:
  You can spot a smudge on a chrome tap from across the room and ensure every operational transaction is handled quickly and effectively.
• Tech-Savvy:
  Comfortable using CRM systems, standard retail software, and digital tools.
• Experience:
  
  A background in big-ticket retail (kitchens, bathrooms, furniture, or luxury goods) or premium hospitality/customer management is highly desirable.

• True Work-Life Balance:
  Sundays are for relaxing! We are closed every Sunday.
• Earning Potential: A competitive base salary plus a bonus structure that actually rewards your showroom’s performance.
• Autonomy:
  We want you to run the store like it’s your own business, backed by the marketing powerhouse of the UK’s #1 online bathroom retailer.
• A Supportive Environment:
  Your hard work won't go down the drain. You’ll be part of a team that prides itself on an "uncomplicated" shopping experience, helping customers create bathrooms they can truly reflect in.

• Salary:
  Competitive, depending on experience.
• Location:
  
  43 Stephenson Way, Formby, Liverpool, L37 8EG
  (Onsite).
• Hours:
  
  Monday to Saturday (8:30 am – 5:00 pm) with a scheduled day off during the week. Sundays:
  Closed.

Victorian Plumbing is an equal opportunity employer. We recruit solely on merit and do not discriminate on the basis of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. We are committed to building a diverse workforce and providing a supportive environment for all. By applying, you consent to your data being processed in accordance with UK GDPR.