Supervisor, Retail, Retail Associate​/ Customer Service

Company Overview

We are Blacks and have been since 1863. We live and breathe the outdoors, from simple walks and technical hikes to arduous expeditions and intrepid exploration. Our aim has always been to make the outdoors as accessible as possible to everybody, ensuring that they have the right clothing and equipment for wherever their adventure takes them.

Hourly Rate: 13.06

As a Supervisor you’ll play a vital role in delivering a knowledgeable, welcoming in‑store experience, supporting the smooth operation of the shop floor and ensuring every customer leaves feeling confident in their purchase. You’ll lead by example, support daily operations, guide colleagues during each shift, and maintain high standards across service, presentation, and performance.

• Deliver excellent customer service by supporting customers, resolving queries, and ensuring team presentation meets Blacks standards.
• Support sales performance by monitoring service levels, using in‑store systems to access the full product range, and assisting with effective product placement.
• Maintain strong visual and operational standards by keeping the shop floor clean, organised, and aligned with Blacks’ brand expectations.
• Assist with daily operational duties including opening and closing procedures, cashing up, and supporting accurate till operations.

• Previous supervisory or team‑leader experience in a fast‑paced retail or customer‑facing environment.
• Strong communication skills with the confidence to guide and support colleagues on the shop floor.
• Excellent attention to detail, with the ability to uphold high standards across service, presentation, and store operations.
• Passion for retail and the outdoors, with good product knowledge and the ability to represent the Blacks brand.

• Energetic, hands‑on leader who thrives in a busy, fast‑moving store environment.
• Confident problem solver with strong customer resolution skills.
• Interest in outdoor products, technical gear, and visual merchandising.
• Team‑focused mindset with a positive, supportive approach.