Assistant Customer Service Manager

Deputy Manager – Customer Experience Zara Liverpool Full-time | Full flexibility required (including evenings & weekends) ds)
Based In Store Reta

il

At Zara, our stores are fast-paced, high-energy environments where customer experience is everything. We’re looking for Managers – Customer Expe rience to lead our service culture on the shop floor and drive exceptional customer journeys across every touchpo

• store
  
  Own the end-to-end customer journey, from fitting rooms to che
• ckouts
  
  Drive speed of service, queue management and overall flow during peak t
• rading
  
  Ensure the team delivers strong product knowledge and confident styling s

• rvices
  
  Ensure a seamless experience between online and in-store se
• rvices
  
  Keep the team up to date with digital processes and service u
• pdates
  
  Improve how service areas operate to support custome

• r team Coach and develop a team of Customer Experts on the shop
• floor
  
  Set clear expectations and lead by example during busy trading p
• eriods
  
  Support training, onboarding and ongoing devel

• covery
  
  Manage customer queries and complaints with conf
• idence
  
  Take ownership of solutions and turn challenges into positive exper

• ndards
  
  Support store routines, compliance and operational pro
• cesses
  
  Ensure cash desk and security procedures are fo
• llowed
  
  Maintain safe, organised and efficient working enviro

• ng for Experience in a retail management or assistant manage
• r role Strong background in customer service lead
• ership
  
  Confidence handling complaints and resolving
• issues
  
  Proven ability to coach teams on the shop
• floor
  
  Experience working in high-volume, fast-paced enviro
• nments
  
  Strong organisation and ability to prioritise under pr

• ou are Clear and confident commun
• icator
  
  People-focused, supportive and moti
• vating
  
  Calm under pressure and solutions-
• driven
  
  Strong attention to detail with a proactive m

• Zara?
  
  Be part of a global fashion leader with fast-paced career devel
• opment
  
  Work in a dynamic environment where no two days are th
• e same
  
  Grow your leadership skills in a high-volume retail s

setting