Shop Supervisor

Overview

Age UK shops are the face of the charity. On high streets up and down the country, our retail teams deliver a great shopping experience to customers while generating income for Age UK to support older people in need. This role is for a Shop Supervisor who will contribute to maximising shop sales and profits and support the day-to-day running of the shop.

The successful candidate will deputise for the Shop Manager and Assistant Manager in their absence and represent Age UK in a professional manner reflecting our core values.

• Deliver an excellent retail service and ensure every customer has a positive shopping experience.
• Support with sales, stock rotation, organising displays, store tidying and other shop tasks as required.
• Assist with the day-to-day running of the shop and deputise for the Shop Manager/Assistant Manager when needed.
• Maintain professional standards and reflect Age UK’s values in all interactions.
• Handle/lift bags of stock up to 10 kg when required.

• Experience in a customer-facing role.
• Experience of cash handling.
• Ability to lift and carry bags of stock up to 10 kg.
• Ability to work as part of an effective team and to lone work when needed.
• Flexible approach with a requirement to work additional days to cover holidays and sickness or to participate in trading outside normal shop hours (e.g., shop events) on a rota basis.
• Ability to demonstrate sensitivity to cultural differences and gender issues, and commitment to equal opportunities.

There is a 9-hour shift requirement across a 7-day working week, including Saturdays and Sundays on a rota basis.

• Competitive salary; 25 days annual leave (pro rata for part-time colleagues) plus bank holidays and annual leave purchase scheme.
• Wellbeing days — 2 paid days per year (pro rata for part-time colleagues).
• Excellent pension scheme, life assurance, Bupa health cashback plan and Employee Assistance Programme (EAP).
• Car Benefit scheme, Cycle to Work scheme.
• Home & Tech purchase options from Currys & IKEA up to £1,000, interest-free over 12 months.
• Blue Light Card scheme.
• You Did It Awards — recognition awards from £100-£250.