Seasonal Sales Associate Retail; Seasonal

Job Title:

Seasonal Sales Associate

Location:

Liverpool Boutique

Hours:

Part time - 24 hours / 12 hours Reporting To:
Boutique Manager Who we are

At Monica Vinader, we believe luxury should be empowering, long-lasting and responsibly made. Guided by integrity, craftsmanship and innovation, our goal is to elevate people’s lives by opening access to a more beautiful world.

From crafting consciously with recycled precious metals and ethically sourced materials, to designing enduring, versatile pieces made to be layered, loved and lived in every day, we are redefining what modern jewellery can be. We create jewellery that marks moments, tells stories and becomes part of who you are, all while making responsible luxury more accessible.

Our commitment to sustainability, innovation and positive impact continues to be recognised across the industry. We are proud to have received:

• Responsible Jewellery Brand, 2026 – Country & Town House
• Responsible Luxury Business of the Year, 2025 & 2026 – Positive Luxury
• Top 50 Inspiring Workplaces (UK & NI), 2024 – Inspiring Workplaces

With a global footprint across physical retail, e-commerce and trusted partners, we put our community at the heart of everything we do. Proudly female-founded and inclusive, we build meaningful relationships with the people who wear and love our jewellery.

We have all the makings of an iconic brand - beautiful products that are timeless and designed to last, service that exceeds our customers expectations, a passionate founder that cares deeply about doing what is right and a loyal and growing community who advocate for us.

Delivering Service Excellence & Clienteling

• Warmly welcome every client with open, positive energy and a heads-up approach, making each person feel genuinely at home
• Share expert product knowledge with elevated language and inspiring storytelling, bringing the MV brand and our responsible craftsmanship to life
• Style clients confidently to find their perfect loo
• Address questions and objections with confidence and close the sale with care
• Create surprise-and-delight moments, capture client details thoughtfully, and build loyal, repeat relationships through personalised, purposeful follow-up
• Proactively introduce MV services and book appointments that keep clients returning

Driving Sales & Productivity

• Focus and drive towards achieving your individual targets and shared team metrics
• Proactively share client feedback and product opportunities with the management team to help grow the business
• Embody our brand values to deliver results
• Deliver in-store services with confidence (Engraving, Monogramming, Welding and Aftercare Services)

Contributing to a High-Performing Team

• Be a positive presence in an inclusive, energetic and motivating team environment
• Support the wider team wherever needed, communicating clearly and positively with colleagues, management and head office
• Lead by example in embodying our brand values, and welcome feedback as a way to keep growing
• Participate in ongoing training and development to enhance your client experience skills and grow expert product knowledge

Upholding Operational Excellence

• Embody MV luxury standards in your presence, grooming, behaviour and communication
• Bring strong attention to detail to visual merchandising, cleanliness and standards, product management and everyday accuracy
• Follow all MV procedures and policies, staying calm, resilient and action-oriented in busy moments

• Service Excellence & Clienteling: You will have a passion for delivering exceptional, personalised client experiences and building loyal, repeat relationships
• Sales & Productivity: You will bring an ambitious, commercial mindset, taking ownership of your targets and KPIs and understanding the levers that drive growth.
• High Performance Team: You will demonstrate a collaborative, inclusive team culture through positive communication, leading by example and embracing feedback and change.
• Operational Excellence: You will uphold luxury standards and operational compliance through professionalism, attention to detail and calm, action-oriented focus in busy moments.