Facilities Manager

Our Story

Our small Canadian-born business was founded in 1978 and has become a global organization that now spans 120 locations across 20 countries. Our expansion has been rapid, but what matters most is the common belief that drives all 5,000 of our people to be a different type of real estate organization. We believe that the places in which we live, work and play have the power to make us happier and healthier, and we are united by a shared sense of purpose, to have a positive impact on people's lives.

In short, we are a global commercial real estate advisory firm with a simple aim: for real estate to play a leading role in creating vibrant buildings, cities and places that deliver long-lasting social value and economic impact.

Our small Canadian-born business was founded in 1978 and has become a global organization that now spans 120 locations across 20 countries. Our expansion has been rapid, but what matters most is the common belief that drives all 5,000 of our people to be a different type of real estate organization. We believe that the places in which we live, work and play have the power to make us happier and healthier, and we are united by a shared sense of purpose, to have a positive impact on people's lives.

In short, we are a global commercial real estate advisory firm with a simple aim: for real estate to play a leading role in creating vibrant buildings, cities and places that deliver long-lasting social value and economic impact.

We believe that our industry is changing, and we want our business to be a melting pot of curious minds, passionate hearts and strategic intelligence. Your gender, religion and race are all highly respected, but are less important to us than your ability to step up and change the game. We provide you with a place where you can do just that, with like-minded people.

Collaboration is embedded in the way we work – our people have the autonomy to collaborate on client relationships, engage teams across the business, lead operations, work collectively on projects, participate in strategy and are ultimately responsible for our growth. Our distinctive Principal-led, privately-owned model puts us in the enviable position of being able to offer every employee the opportunity to own a share of our business and inspires and allows anyone to become a Principal.

This role carries voting rights, so our people have a very real say in the future direction and operation of our business. This means that we are able to attract, engage and retain the best talent from the industry.

• Ensure all services suitable and necessary for the full and effective operation of the properties are in accordance with the provisions of the leases and as agreed with the Management Surveyor.
• Prepare, monitor and reconcile in conjunction with the management surveyor service charge budgets in accordance with the RICS Code of Practice.
• Engage regularly with occupiers keeping them informed of all works and services within the buildings. Keep updated tenant contacts, key holders and fire safety responsible person lists.
• Deliver an excellent customer service to occupiers and clients.
• Using current REFIM software to record and complete actions, regularly inspect buildings including all common parts as per agreed areas of responsibility.
• Proactively manage fault reporting and Servicedesk interactions daily.
• Review contractor SLA & KPI results monthly and provide feedback to the Regional FM lead.
• Raise and supervise insurance claims in conjunction with the Management Surveyor.
• Assist site specific reporting as required by Management Surveyors.
• Attend client meetings as required.
• Monitor energy and water consumption and champion the sustainable…