Frontline Customer Support

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Job Title: Frontline Customer Support

Location: Manchester & Liverpool

Salary: £26,208 basic plus uncapped commission

Hours: 40 hours per week – Monday to Friday

Do you have a proven track record of exceeding sales targets? Are you the kind of salesperson who puts customer needs first, when they’re considering a change of energy provider? This is more than a sales role – it’s your chance to be on the frontline for Utilita Energy. If you thrive in a fast‑paced sales environment and want to be part of a team making a real difference, we want to hear from you.

At Utilita Energy, we believe in powering homes with fairness, innovation, and care. We’re not just selling energy, we’re helping customers take control, reduce costs, and make smarter choices for everyday life.

As a Frontline Customer Support agent you will be the face of Utilita, attending new and existing customers’ homes, selling the benefits of our products and services, and performing additional activities such as meter reads, updating customer information and booking meter installs.

• Guaranteed basic salary
• Uncapped commission earnings – 15 Live fuels per week, £25.00 per fuel = £375.00 commission
• Guaranteed minimum earnings on commission for the first 4 weeks to get you started (T’s & C’s Apply)
• 4‑day virtual training induction programme with all equipment & uniform provided

• Proven track record in a face‑to‑face sales environment
• Confident communicator with strong objection handling skills
• Tech savvy and comfortable using a tablet or handheld device

• 25 days of annual leave, plus bank holidays
• Smart pension – contribution of 4% of salary when you contribute 5%
• Event perks: tickets to major gigs, festivals, and shows across the UK
• Health care: dental, eye care, treatments, diagnostics, and consultations
• Death in service benefit pays 3× salary to your next of kin
• 24/7 support: access to counselling, legal and financial advice, GP services, and more
• Paid volunteering day each year, and participation in fundraising for causes that matter

To be successful in this role you will be required to pass a security vetting process.

Our employees, just like our customers, come from all walks of life, and we’re fueled in championing diversity, inspiring an inclusive culture, and enabling an environment where you can be your authentic self.

The Luxion Group comprises the following companies – Luxion Group Ltd, Utilita Energy Ltd, Luxion Sales Ltd, Utilita Field Services Ltd, Procode Technology Ltd and Canary Care Global Ltd.