Senior Account Executive – Financial Services

Senior Account Executive – Financial Services page is loaded## Senior Account Executive – Financial Services locations:
United Kingdom time type:
Full time posted on:
Posted Todayjob requisition :
JR109878

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
** The Role
** As an Install Base Account Executive, you will be responsible for expanding existing customer relationships, driving growth across our install base, and maximising the value of Genesys solutions. You will work closely with current financial services customers to identify AI-led cross-sell, up-sell and expansion opportunities, ensuring continued adoption and value realisation across Genesys Cloud, AI and Digital solutions.

This is a consultative sales role requiring a strong understanding of customer business challenges, the ability to articulate AI-driven value, and a proven track record of expansion sales within the CCaaS and CX technology space.

You will own the account management relationship, working closely with Customer Success, Solution Consulting, Professional Services and partners to drive customer growth, retention, and long-term value.

The Account Executive is responsible for driving expansion business through selling Genesys Cloud, Digital and AI technologies, either directly or alongside partners, owning all stages of the opportunity lifecycle, including the orchestration of pre-and post-sales resources, and reports directly to a UKI Sales Director.

The primary goal of the Account Executive is to achieve their sales bookings target in a predictable and repeatable manner, aligned to the Genesys Way of Selling and opportunity management within Salesforce.
** Key Responsibilities
** The primary responsibility of this role is to build, manage and convert a pipeline of AI-driven expansion opportunities, including:
* Grow existing customer relationships by identifying opportunities for AI-led expansion, upsell and cross-sell across Genesys Cloud solutions
* Develop deep relationships with key customer stakeholders, including champions, economic buyers and decision makers, to drive expansion
* Engage proactively with existing accounts to ensure adoption, usage growth and maximised customer value
* Manage complex, consultative sales cycles using the MEDDPICC framework to drive predictable outcomes
* Identify customer needs and effectively understand and respond to objections
* Drive renewals and expansions in partnership with Customer Success, ensuring customer satisfaction and continued adoption of Genesys Cloud and AI capabilities
* Act as a trusted advisor, providing strategic guidance on CX, AI and digital engagement best practices, as well as industry trends
* Collaborate with partners and internal teams, including Professional Services, Customer Success and Marketing, to drive customer engagement and growth
* Track, manage and forecast sales performance accurately within Salesforce
* Negotiate and close opportunities in a predictable manner
* Provide thought leadership, sharing expertise in relevant CX and AI topics and industry best practices
* Establish yourself as a long-term trusted advisor to customers
* Contribute innovative ideas and new approaches to support the wider sales organisation, including BDR collaboration
* Support and enhance a strong, collaborative team environment
* Respect and follow the One Genesys Values to deliver Experience as a Service, Embrace Empathy, Fly in Formation and Go Big
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* Minimum Requirements:

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