Customer Account Manager Outskirts & Lancs

YOUR CHALLENGE

You are the face of Bacardi. You bring our brands to life in bars, clubs, restaurants and venues by building brilliant relationships and working in partnership with our customers. You drive the performance and growth of Bacardi’s brands through searching for new business, driving distribution and connecting with the consumer.

You are fun, passionate, driven and target‑oriented team player. Your entrepreneurial style means you will thrive on being the key contact for customers, driving new business, distribution and maintaining sustainable relationships. Your strong communication, presentation, networking and interpersonal skills will be key to your success in this role. Most importantly, you feel at home in the On Trade, advocating our brands and putting consumer at the heart.

• Partner with our customers by building outstanding relationships in the On Trade, understanding their needs, local consumer, and developing and executing solutions.
• Develop winning 360‑degree account plans with prioritised customers.
• Execute best‑in‑class commercial brand plans, sharing codified best practices.
• Deliver on key selling metrics: brand distribution, visibility in outlet, new business, promotion, and financial targets.
• Develop and manage the sales plan for your area based on commercial priorities.
• Complete outlet surveys in all customer visits and work in partnership with customers to deliver excellence in execution.
• Accept responsibility for winning new business, retaining and growing existing business.
• Collaborate cross‑functionally with marketing and brand ambassadors to bring our brands to life through events and brand activations.
• Develop and maintain regular contact with wholesale partners to grow portfolio within area.
• Deliver best‑in‑class outlet execution to promote outlet and brand loyalty above and beyond POS.
• Work closely with other functions such as Field Sales Execution, Sales Planning, Sales, Finance & Marketing to ensure delivery against agreed sales KPIs and targets.
• Analyse and process promotional activities and budgets, incorporating ROI analysis.
• Support and inspire colleagues to raise execution excellence and customer management.

• Sales experience in FMCG preferred.
• On‑trade or Off‑trade management in spirits and/or the beverage industry.
• Demonstrable track record of performance and delivery (results and/or achievements).
• Strong social networking and interpersonal skills.
• Strong analytical, planning, and time‑management skills.
• Well‑developed communication and presentation skills (active listening).
• Creative thinking.

• Pro‑active, goal‑oriented, passionate about delivering results and constantly seeking improvement.
• Enjoy the consumer; create strong positive first impressions and build relationships.
• Understand needs of others and build innovative solutions that delight consumers and customers and deliver bottom‑line results.
• Resilience: overcome challenges and stay calm under pressure.
• Entrepreneurial thinking: searching for new ways to achieve better results.
• Belonging: create a culture where people feel appreciated and can become who they are.
• Self‑awareness: high self‑awareness, reflective, understanding strengths and impact on others.
• People agility: deep ability to understand and relate to people, navigate tough situations.
• Results agility: deliver consistent results by inspiring teams and exhibiting presence.
• Mental agility: think critically, penetrate complex problems, create fresh connections.
• Strategic thinking while being execution‑focused; bring creativity to challenges.
• Change agility: natural curiosity, desire to experiment, handle heat of change.
• Growth mindset: ready to test, stumble, learn, and apply experience.

Bacardi seeks talent from all backgrounds to bring diversity of thought, agility and capability to our organization across the globe. We promote a working environment where all employees are treated and rewarded fairly. We do not tolerate any form of discrimination that adversely affects individuals and groups on the basis of national origin, race, color, religion, sex, gender, sexual orientation, marital status, disability, age, and any other legally protected aspect of a person’s identity.

U.S. applicants have rights under Federal Employment Laws.

• Competitive pay package.
• Paid Time Off, holidays and additional days (e.g., volunteer day).
• Retirement/pension plan.
• Health, critical illness and life insurance.
• Employee Assistance Programs.
• Family‑friendly, inclusive leave policies.
• Incentive plans linked to company and individual performance.
• Well‑being and wealth initiatives.
• Employee recognition and rewards.