FCL Export Account Manager

At The Cardinal Partnership, we're not just a company; we're a partnership in both name and nature. As the world's largest employee-owned logistics organisation, we proudly house two beloved brands, Cardinal Global Logistics and Far Logistics. When you join our team, you become a partner in our collective success.

People have always been at the heart of what we do and we have an unwavering entrepreneurial spirit that has transformed a modest £15,000 investment into an industry-leading enterprise. We tailor these services to meet the precise needs of our 6000+ customers.

Join us in providing exceptional service and shaping the next chapter of our partnership journey. In return, you'll enjoy a competitive salary and enhanced benefits.

Accountable to the Team Leader for the day to day running of the bookings department, ensuring procedures are followed and customer satisfaction is maintained.

• Manage your own time to best efficiency for the business
• Deal with customer and agent queries in a timely manner ensuring that those involved are kept updated at all times.
• Communicate with shipping lines to arrange / amend bookings
• Ensure bookings match what customer has booked and in a timely manner
• Measure, monitor and review performance of your trades
• Ensure procedures are followed at all times
• Make sure company standards are followed, and the customer experience is a positive one
• Ensure clients and overseas agents are kept up to date with shipment status, in particular any issues that may cause delays
• Report any issues to the line manager if they cannot be dealt with by yourself or will take an extended amount of time to complete
• Liaise and communicate effectively with the documentation department and work to serve clients successfully
• Ensure all analysis codes are set for master files and individual consignments
• Demonstrate & generate enthusiasm
• Interpersonally effective
• Influence people positively
• Identify problems early & respond in a timely fashion
• Work with the team to find solutions
• Demonstrate personal drive
• Communicate effectively (active listening, questioning, expressing self clearly and concisely)
• Positive and pro‑active approach to work
• Contribute pro‑actively and professionally to formal & informal discussions with colleagues

• Identify and establish relationships with key suppliers
• Identify and establish relationships with key clients

• A minimum of 2 years freight experience
• Excellent telephone manner
• Willingness to learn and develop
• Ability to use own initiative

We hire individuals not just based on their experience and skills, but also on their character. Our team members are enthusiastic, passionate, and dedicated to finding solutions for our clients. We believe in fostering a fun and supportive work environment, but above all, we are committed to exceeding expectations.

At The Cardinal Partnership, every employee is empowered to reach and surpass their potential. We remain steadfast in creating enduring business relationships and achieving long-term, sustainable success.

Leestone Road Sharston Ind Estate Sharston Manchester M
22 4RB
United Kingdom