Conference & Events Co-ordinator

Description

At RBH, every member of our team plays a part in delivering exceptional service to our guests,

our owners and our colleagues.

We take pride in our values and strive to:

Act with Integrity

Deliver Excellence

Have the Ambition
to continuously improve, and

Show that we Care

• Oversee the management and audit of Event Temple ensuring all event details are accurately entered and function sheets are clear and comprehensive as well as Opera for billing elements.
• Cross assistance within reservations for blocks and transient where needed to support the office function.
• Maintain an effective filing system and Opera processes to ensure smooth operations and data integrity.
• Coordinate with the Hotel Reservations teamto manage group bedroom blocks for events.
• Liaise with the Operations Manager and Head Chefto communicate event requirements and last‑minute changes.
• Ensure alldaily Meetings & Events revenueis accurately captured and charged.

• Manage the full client journey from enquiry to post‑event follow‑up, ensuring a seamless and professional experience.
• Conduct and manage show‑roundsfor prospective clients.
• Ensure all customer requests and enquiries are handled efficiently and professionally.
• Carry outpost‑event follow‑ups and aftersales callsto gather feedback and secure repeat business.

• Engage with the operations team and sales office team to create commercial culture, ensuring high performance and proactive client engagement.
• Support theweekly operations meeting, reviewing all upcoming events with relevant departments.
• Collaborate withcross‑functional teamsto support operational delivery and revenue growth.

• Monitor and follow up on all enquiries to maximise conversion and client satisfaction.
• Execute proactive sales to drive new business and meet revenue targets.
• Support the delivery ofmonthly revenue budgets and forecasts.
• Support GM and sales team with weekly forecast reports.
• Increase the share and profitability of existing accounts while securing new business across key market segments.

• Represent Aloft Liverpool at exhibitions and local agency visitsto promote the Meetings & Events offering.
• Collaborate with theremote sales teamto drive agency relationships and new business.
• Work with marketing teams to develop and execute targeted campaigns for Meetings & Events.

• Analyse daily, weekly, monthly, and quarterly reportsto track performance and identify opportunities.
• Stay informed on industry trends and competitor activity to maintain a competitive edge.
• Devise and deliver training strategies to engage hotel team members in identifying and converting sales leads.
• Be integral in the budget process and responsible for the delivery and execution of your department

• The employee should be a positive, pro‑active, outgoing and energetic individual with a “can do” attitude
• They must have a proven track record in converting Wedding, Conference and Event enquires to confirmed sales.
• A minimum of 1 years’ experience in, Conference and Events or Sales Management role is required.
• A knowledge of Opera PMS and a M&E CRM is essential.
• The candidate must have strong organisational and communication skills with a pride in the attention to detail they take in their work.
• We are looking for highly motivated person with good business acumen and an eye for an opportunity and detail

• Execute sales strategies to drive revenue and protect profit.
• Pro‑actively pursue all practices in‑line with company environmental and energy saving initiatives.