Account Executive; Maternity Cover - Part-time

Job Title: Account Executive (12-Month Maternity Cover)

Contract Type: Fixed Term – 12 months, Part-time (17.5 hours per week, Monday to Friday)

About FRC Group

FRC Group is a social enterprise with a mission to End Furniture Poverty. We are committed to making a tangible difference in our communities by providing quality, affordable furniture to those in need. Our values—Bravery, Creativity, Passion, and Professionalism—drive us to tackle social issues head-on, innovating to create sustainable solutions and inspiring positive change.

Operating for over 35 years, FRC Group includes a family of social businesses such as FRC Living and Buckingham Interiors. Our operations are not just about providing furniture; they’re about empowering lives, supporting the community, and ensuring everyone has access to the essential items that make a house a home.

Our team is our greatest asset, and we pride ourselves on fostering a supportive and inclusive working environment where employees can thrive both personally and professionally. We invest in our people through comprehensive training, development opportunities, and a culture that celebrates achievements and milestones.

We are looking for a confident, customer-focused Account Executive to join our FRC Living team on a 12-month maternity cover contract.

This is an exciting opportunity to take ownership of an established portfolio of customers, maintaining strong relationships while identifying opportunities to grow sales and maximise customer value. You'll be the main point of contact for your accounts, ensuring exceptional service, driving repeat business, and supporting customers throughout their journey.

Working closely with the Sales Team Manager, Customer Account Managers, Business Development Managers, Operations and Marketing teams, you'll play a key role in delivering sales growth while helping us achieve our social mission.

• Build and maintain strong relationships with existing customers through regular contact via telephone, email and meetings
• Identify opportunities to increase customer spend through upselling and cross-selling across the full product range
• Manage and convert an existing pipeline of sales opportunities into quotations and confirmed orders
• Act as the primary point of contact for assigned customer accounts
• Achieve agreed sales targets and contribute to overall business growth
• Respond promptly to customer enquiries, quotations and product information requests
• Monitor customer activity and identify opportunities for account development
• Support customer retention by delivering a high-quality customer experience

• Develop a thorough understanding of customer needs, challenges and purchasing behaviours
• Build trusted relationships that encourage long-term engagement and repeat business
• Proactively identify new contacts and stakeholders within customer organisations
• Resolve customer issues effectively, working collaboratively with internal teams

• Maintain accurate and up-to-date customer records within the CRM system
• Track account performance against sales targets and KPIs
• Produce reports on customer activity, contract performance and spend
• Forecast customer account performance and sales opportunities
• Ensure all sales activity and customer interactions are recorded accurately
• Work closely with Customer Account Managers and Business Development Managers to ensure seamless account management
• Liaise with Operations teams to communicate customer requirements and support successful delivery
• Support the development of new sales opportunities through quote preparation, consultations and sample requests
• Collaborate with the Marketing team to provide relevant customer communications and information

• Minimum of 2 years' experience in an Account Executive, Account Management or customer-facing sales role
• Strong relationship-building and communication skills
• Experience managing customer accounts and developing existing business
• Ability to manage multiple priorities and work towards targets
• Confident using CRM systems and maintaining accurate records
• Highly organised with…