Corporate Account Manager

Company Description

Liverpool Experience Campus, formerly ACC Liverpool, is a leading events destination located on Liverpool’s iconic waterfront. The campus brings together purpose-built, interconnected venues and on-site hotels, including an award-winning convention centre, an 11,000‑capacity arena, and a multi-hall exhibition centre. As Europe’s only fully integrated arena, conference, and exhibition venue, it hosts everything from intimate meetings to large-scale national and international events.

The team has been recognized as the Best UK Conference Centre for six consecutive years and is committed to delivering high‑quality experiences for delegates and clients. With extensive exhibition space, flexible breakout rooms, nearby hotel capacity, and excellent transport links, Liverpool Experience Campus offers a comprehensive setting for memorable events.

This role is responsible for managing and growing relationships with corporate clients. Working collaboratively with the sales team to promote Liverpool Experience Campus to regional and national corporate organisations and event agencies through networking and a range of proactive activity, with an overall objective of increasing and maintaining business from this sector.

£29,775.91 - £33,062.12 plus bonus on completion of 12 months

• Identify opportunities from national and regional corporate organisations to promote Liverpool Experience Campus as a venue of choice.
• Target event management and venue finding agencies to increase market share from this sector.
• Meet and present to corporates and event agencies to develop new business opportunities and build relationships.
• Manage enquiries effectively to give maximum potential of increasing conversions, proactively calling potential clients and prospects, preparing event costs and proposals, advising clients on the best use of space for their event to maximise revenue and meet company targets.
• Account manage key clients and undertake relevant sales and marketing activities in order to achieve sales targets from corporate clients.
• Manage the sales process from enquiry to contracting in line with the achievement of company targets as outlined in the Sales and Marketing Strategy.
• Maintain the CRM in order to process and create new, and develop existing, client relationships, monitoring activity to ensure clients are managed effectively and leads and enquiries are dealt with efficiently and in a timely manner.
• Develop business opportunities through proactive activity at networking and membership events such as Downtown, Liverpool Chamber and other opportunities.
• Support a culture within the corporate team sector that puts Liverpool Experience Campus at the forefront of clients’ minds when placing business.
• Produce, negotiate, and monitor contracts between Liverpool Experience Campus and its clients to ensure documentation is accurate and reflects the proposal, and is returned signed in a timely manner.
• Collaborate with the Events and Operations teams with accurate briefings of the packages of services that are agreed with the client to ensure events meet client needs and are successful.
• Contribute to the annual corporate sales strategy, considering market trends, business on the books and the business environment.
• Deliver monthly reports on enquiries received, lost, and developed, the state of the sector and on Sales to inform on target delivery, and on business targets being achieved.
• Attend exhibitions, meetings and other events locally and regionally as required to provide a client ‘face’ for Liverpool Experience Campus and promote Liverpool as a conference destination at all times.
• Assist in the creation and hosting of evening and weekend familiarisation visits as required by the Senior Corporate and Agency Sales Manager.

For the Full JD and Person Spec please refer to our website

• Knowledge of the conferences, exhibitions, or venue sector; experience in large-scale or corporate events is a plus.
• Proven experience in account management, corporate sales, or business development in events, hospitality, or a related sector.
• Strong relationship‑building and stakeholder management skills, with the ability to engage confidently with corporate clients and internal teams.
• Solid commercial awareness, negotiation skills, and the ability to identify and convert new business opportunities within existing and new accounts.
• Excellent communication, presentation, and interpersonal skills, with strong attention to detail and a focus on customer service.
• Organizational and time‑management abilities, including experience using CRM systems and Microsoft Office or similar tools.
• Comfort working on‑site in a busy events environment, with flexibility to attend client events, site visits, and occasional out‑of‑hours activity.