Digital Services Executive

Premium Digital Services Executive

As Premium Digital Services Executive you will be the initial point of contact for all incoming enquiries via email. Distributing the departments digital tickets and itineraries to match by match purchases and guiding premium members through new processes on our journey to the new stadium.

• Managing and distributing sales enquiries through all official Club channels
• Processing sales received directly or via Hospitality Sales and Account Managers, utilising the Club’s ticketing platform Ticketmaster and CRM tool Salesforce
• Building and distribution of all digital itineraries and match tickets via the ticketing platform to match by match purchases and VIP Experiences.
• General administration support for the department
• Management of departments away ticket allocation and distribution to members

We are looking for an individual with exceptional customer service and communication skills and a sound understanding of using Ticket Master and Salesforce or similar systems.

It’s essential that you can demonstrate a solution focused mindset and an ability to progress queries/issues to a successful conclusion openly and quickly

• Ability to listenand communicate clearly,concise, confidently and constructively to ensure mutual understanding
• Ability to stay calm in pressurised situations
• Previous experience within a football club
• Digital ticketing processing and distribution experience
• Excellent time management
• Willing to work extended hours, long matchday hours where necessary
• Ability to work within a team environment
• Excellent at relationship building

If you are proactive with an ambitious and resilient spirit who is highly motivated to succeed, then we would love to hear from you!

The location of this role will be working on site at the famous Royal Liver Building.

This role will be offered on a up to 12 month fixed-term contract working Monday to Friday, 35 hours per week plus matchdays.

We reserve the right to close this vacancy early should we receive a substantial amount of applications.

The Everton Family is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment.

This role is subject to both evidence and verification of relevant qualifications including proof of eligibility to work in the UK which will be discussed with you if your application is successful.

Everton Football Club is committed to ensuring everyone is respected, celebrated and empowered for who they are, regardless of their identity. We welcome applications from all sections of the community and encourage applications from groups that are currently underrepresented in our workforce. We are dedicated to supporting the physical and mental/emotional wellbeing of all our people.

Should you have a disability or long-term health condition and require reasonable adjustments to be made to the application/interview/onboarding process, please let us know by contacting the Talent Acquisition Team via email-