Account Executive; FTC

Job Title: Account Executive (12-Month FTC)

Contract Type: Fixed Term – 12 months, full-time (35 hours per week, Monday to Friday 8:45am to 4:45pm)

About FRC Group

FRC Group is a social enterprise with a mission to End Furniture Poverty. We are committed to making a tangible difference in our communities by providing quality, affordable furniture to those in need. Our values—Bravery, Creativity, Passion, and Professionalism—drive us to tackle social issues head-on, innovating to create sustainable solutions and inspiring positive change.

Operating for over 35 years, FRC Group includes a family of social businesses such as FRC Living and Buckingham Interiors. Our operations are not just about providing furniture; they’re about empowering lives, supporting the community, and ensuring everyone has access to the essential items that make a house a home.

Our team is our greatest asset, and we pride ourselves on fostering a supportive and inclusive working environment where employees can thrive both personally and professionally. We invest in our people through comprehensive training, development opportunities, and a culture that celebrates achievements and milestones.

The Role

We re looking for an enthusiastic and commercially minded Account Executive to join our growing FRC team on a 12-month contract.

If you re confident building relationships, enjoy speaking with customers and have a passion for identifying opportunities that help businesses grow, we d love to hear from you.

You ll become a trusted partner to your customers, taking time to understand their business, challenges and future needs. Through regular communication, you ll build strong relationships, uncover opportunities and convert them into sales

Working closely with the Sales Team Manager, Customer Account Managers, Business Development Managers, Operations and Marketing teams, you ll play a key role in delivering sales growth while helping us achieve our social mission.

Key Responsibilities

• Managing and developing relationships with existing customer accounts
• Identifying upselling and cross-selling opportunities across our full product range
• Generating quotations and converting opportunities into confirmed orders
• Achieving individual sales targets and supporting overall business growth
• Building strong pipelines and maintaining regular customer contact
• Developing a deep understanding of customer needs and future opportunities

Customer Relationship Management

• Acting as the main point of contact for assigned customers
• Building trusted, long-term relationships that encourage repeat business
• Proactively identifying new contacts and stakeholders within customer organisations
• Ensuring customers receive information, quotations and support promptly
• Working collaboratively with colleagues to resolve customer issues effectively

Reporting & Administration

• Maintaining accurate customer records within CRM systems
• Monitoring account performance and sales activity
• Producing reports on customer spending and contract performance
• Forecasting future sales opportunities and customer growth
• Ensuring all customer interactions are accurately recorded
• Work closely with Customer Account Managers and Business Development Managers to ensure seamless account management
• Liaise with Operations teams to communicate customer requirements and support successful delivery
• Support the development of new sales opportunities through quote preparation, consultations and sample requests
• Collaborate with the Marketing team to provide relevant customer communications and information

Skills and Experience

• At least 3 years  experience in an Account Executive, Account Management or customer-facing sales role
• Excellent communication and relationship-building skills
• Experience managing customer accounts and developing business opportunities
• Strong organisational and time management skills
• Ability to work towards targets in a fast-paced environment
• Experience using CRM systems
• Educated to A-Level standard or equivalent
• Experience with in the housing sector
• Business-to-business sales experience
• Experience with in furniture, interiors, white goods or a related industry
• Full UK driving licence

What We re Looking For

We re…