Member Support Consultant | Holland Park; casual

About the Role

Love fitness and thrive on hitting sales targets? Join Goodlife Health Clubs and turn your energy into a rewarding career helping people change their lives.

The opportunity:

Sales Consultants (known at Goodlife as Member Support Consultants/MSCs) are the energy behind our clubs. They’re often the first person someone meets when they walk through the doors; the person who helps them take that first step toward a healthier, stronger life. This is a fast-paced, people-first role where your energy and drive make a real difference. You’ll be the driving force behind new memberships at your club, meeting new people, inspiring them to start their fitness journey, and helping them commit to a healthier lifestyle.

MSCs are right at the centre of the club experience; welcoming members, driving membership growth, and creating a positive supportive environment every day. At Goodlife, you’re not just selling memberships; you’re helping people change their lives through health, fitness, and confidence.

• Proactively contribute to club sales budget utilizing sales promotions and referral campaigns
• Generate and convert high-quality sales leads through community outreach, seeking referrals and identifying new business opportunities
• Achieve the required number of lead contacts via telephone to maximize sales opportunities
• Provide sales presentations and tours to prospective members
• Create great member journeys through positive and personalized interactions
• Achieve successful outcomes to enquiries
• Open and close the club as per the club roster
• Actively involve in member retention programs, inspiring members to continue their fitness journey
• Make regular service calls to new and existing members to keep them engaged in their journey—recommending club-based products that would boost their results and amplify their experience

• Current First Aid & CPR certificates
• Ability to build rapport with people from varied walks of life with a desire to help people succeed in their goals
• Ability to solve problems and overcome obstacles
• Outstanding communication abilities – able to listen, understand, empathise and influence others
• Tenacity with a natural drive to achieve individual targets and team goals
• Customer focused with a desire to achieve exceptional customer outcomes

• A competitive hourly rate
• A complimentary all-access Goodlife membership
• Anniversary leave days and an additional free gym membership for friends and family as part of our recognition for service awards
• You’ll join a high-energy team that celebrates wins, supports each other, and thrives on helping members achieve incredible results
• Career paths to management and opportunities with Fitness and Lifestyle Group – Asia Pacific’s largest diversified fitness group – develop your career across our brands, locations and disciplines

At Fitness and Lifestyle Group we bring positive energy and attitude to work every day, we are proud of who we are and who we work for. We don’t just accept individuality; we encourage it and acknowledge the value diversity and inclusivity brings to our organisation. We pride ourselves on empowering our team to be their authentic selves  welcome applications from Aboriginal and Torres Strait Islander People, people of all ages, race, sex, intersex status, gender identity, sexual orientation, people with a disability and from other diverse backgrounds.